Table 10 shows that, over the last year (1 April 2018 to 31 March 2019), around 39,310 unique households made a Housing Options approach. Of these around 36,310 made only a single approach to a Local Authority, around 2,660 made two approaches and around 340 made three or more approaches. Overall, the rate of repeat approaches for Scotland (for the 2018/19 financial year) is 8% of all households.
Chart 13 shows the variation by Local Authority. Notably, some local authorities had no repeat approaches during this time. Falkirk has the highest rate of repeat approaches at around 15%. It should be noted when considering local authority variation, that the number of repeat approaches will be affected by the approach individual local authorities have decided to take to Housing Options. For example, one local authority may close cases quickly which could result in higher numbers of repeat cases in comparison to a local authority who tends to keep cases open longer, meaning multiple issues may be resolved within one (longer) approach.
Chart 13: Percentage of unique households in each Local Authority area making repeat approaches, between 1 April 2018 and 31 March 2019