Information

Health and Care Experience Survey

Information about the biennial health and care experience (HACE) survey which asks about people's experience of health and care services.


The Health and Care Experience Survey (successor to the GP and Local NHS Services Patient Experience Survey) asks about people’s experiences of:

  • accessing and using their GP practice and Out of Hours services
  • aspects of care and support provided by local authorities and other organisations
  • caring responsibilities and related support

The survey has been run every two years since 2009.

The survey and sampling approach have been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards, Integration Authorities and NHS National Services Scotland. The survey can be completed via a paper questionnaire and returned by post, online or by phone.

See survey reports and results.

Interactive dashboards containing local level results are available on the Public Health Scotland website.

We have also published a blog about the changes to the survey.

More information about previous surveys is in our website archive.

HACE 2019 privacy notice

Weighting methodology

Contact

Email: patientexperience@gov.scot

Twitter: @SGHSCA

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