Tenancy deposit schemes submitted disputes: FOI release

Information requested

Please can you provide the following information in relation to each of the three tenancy deposit schemes in Scotland.

• 2023-2024: disputes submitted to each scheme in the year
• 2024-2025: disputes submitted to each scheme in the year

Response

I enclose a record of some of the information you requested.

1. The total number of disputes submitted to each scheme in the financial year 2023/24 is detailed below:

Scheme	Disputes submitted 23/24
Letting Protection Service Scotland	366
MyDeposits Scotland	1,142
SafeDeposits Scotland	3,835

2. The total number of disputes submitted to each scheme in the financial year 2024/25 is detailed below:

Scheme	Disputes submitted 24/25
Letting Protection Service Scotland	Information not held by Scottish Government – see below explanation.
MyDeposits Scotland	Information not held by Scottish Government – see below explanation.
SafeDeposits Scotland	4,277

The Scottish Government does not currently hold information on the number of disputes that have been adjudicated by Letting Protection Service Scotland and MyDeposits Scotland in the financial year ending 31 March 2025. This information is included within Annual Report data submitted by the schemes to the Scottish Government. The tenancy deposit schemes are required to submit this information on or by 31st August of each year.

This is a formal notice under section 17(1) of FOISA that the Scottish Government does not have the information you have requested in relation to this part of your request.

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