Postage costs incurred for Client Service Delivery division: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.


Information requested

Details of postage costs incurred for Client Services Delivery division in relation to the Transactions over £25,000 publication for September 2024 and to find out why the cost was so high.

Response

Social Security Scotland’s mailroom operation sits within the Client Services Delivery division who hold the budget for all mail services. Therefore, all costs associated with providing mail service for the Agency, predominately to our clients, is managed through this division.

The costs detailed in Social Security Scotland - Transactions over £25,000 - September 2024 cover some of the services provided by Royal Mail including the production of application forms and client notifications; bulk mailings; and the delivery and collection of mail to and from Social Security Scotland mailrooms.

Costs are demand led and can fluctuate, for example, with new benefit launches or seasonal payments but the payments in September 2024 are broadly comparable to other months.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Correspondence Unit
Email: contactus@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrew's House
Regent Road
Edinburgh
EH1 3DG

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