Scottish Public Pensions Agency (SPPA) telephony systems and storage providers: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

Information requested

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are currently in place

b. When is your contract renewal date?

c. Who maintains your telephony system(s)?

d. Do you use Unified Communications or Collaboration tools , if so which ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

b. Please confirm the on-premise hardware manufacturer

c. Please confirm your cloud storage provider

d. What is your annual spend on cloud storage?

e. How do you back up your data and with who e.g. Backup as a Service


1a. The current telephony supplier for SPPA is Netcall. The Netcall contract expires in Summer 2026.

1b. The SPPA telephony system is maintained by Netcall.

1c. SPPA use the call and email handling platform provided by Netcall: Converse. We also use MS Teams as we’re part of the Scottish Government and this is their current default internal communications tool. We do not manage this platform locally. Outlook exchange is used for emails, again managed by Central Government and not SPPA.

2a, b & c. The SPPA does not have the information you have asked for because these licences are not managed by the SPPA. They are managed by Scottish Government centrally. This is a formal notice under section 17(1) of FOISA that the SPPA does not have the information you have requested. However, you may wish to contact the Scottish Government to request this information. Details on how to request information can be found here: information/

3a. SPPA use both on premise (Scottish Government) and cloud services.

3b. On premise hardware is provisioned via Scottish Government contracts. Server hardware is Dell with Laptops being HP.

3c. As SPPA utilise managed services we have various cloud providers per system. Netcall, Heywood, Epicor, Oracle and Pulsant are the current providers.

3d. The SPPA annual spend on cloud storage is £120,984.05

3e. Internal data is backed up as part of the Scottish Government IT provision. External cloud data is backed up by system and cloud providers as a managed service. Providers for telephony, finance and pen admin systems are Netcall, Epicor and Heywood respectively.

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Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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