Breakdown of Traveline Scotland enquiries: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

Information requested

“How many enquiries has Traveline Scotland received by year since its introduction, split by all its communications channels (email, telephone, Twitter etc)?”


Please see the attached file for a breakdown of Traveline Scotland telephone calls and website hits for the period 2001-2021.

Traveline Scotland advise that there are no Twitter figures as they do not answer queries on Twitter but refer twitter users to their website, apps or call centre.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at

FOI 202200326864 - Information Released - Annex


Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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