Scottish Government telephony and storage information: FOI release

Information requested

1.Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place.
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which ones?

2.Microsoft
a. What Microsoft 365 licence do you have across the business e.g. E3, E5?
b. Which partner looks after your Microsoft tenant?
c. Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

3.Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer.
c. Please confirm your cloud storage provider.
d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service.

Response

I include a copy of most of the information you requested, however, please be aware that this is based only on information held by the Information and Technology Service (ITECS) Division of the Scottish Government.

1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place:
Mitel and Microsoft.

b. When is your contract renewal date?
The renewal date of our Mitel contract is the 31 March 2023 with the option to extend for a further year. Our Microsoft reseller contract is until the 31 March 2023.

c. Who maintains your telephony system(s)?
Captia Business Services Ltd maintain our Mitel system.

d. Do you use Unified Communications or Collaboration tools , if so which ones?
Yes. the organisation uses Microsoft Teams.

2. Microsoft
a. What Microsoft 365 licence do you have across the business e.g. E3, E5.
We have Microsoft E3 licenses with a small number E5 licenses.

b. Which partner looks after your Microsoft tenant?
We manage our own tenant with support from our Systems Integration partner, Leidos.

c. Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
Most corporate applications are currently hosted on-premise although some have moved to the public cloud.

3. Storage
a. Does your organisation use on-premise or cloud storage or both?
Both.

b. Please confirm the on-premise hardware manufacturer:
Whilst our aim is to provide information whenever possible, in this instance an exemption under section 30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Providing details about the information you have requested into the public domain could subsequently be used by threat actors to evade any controls we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs.

c. Please confirm your cloud storage provider?
Microsoft.

d. What is your annual spend on cloud storage?
N/A - Our Microsoft cloud storage is included in our E3/E5 licensing.

e. How do you back up your data and with who e.g. Backup as a Service?
Whilst our aim is to provide information whenever possible, in this instance an exemption under section 30(c) of FOISA (prejudice to effective conduct of public affairs) applies to your request. Providing details about the information you have requested into the public domain could subsequently be used by threat actors to evade any controls we might or might not have in place. This could therefore enable them to target specific types of attack or data exfiltration methods and would constitute substantial prejudice to the effective conduct of public affairs.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.