Publication - FOI/EIR release

ScotRail passenger complaints statistics: FOI release

Published: 9 May 2022
Topic: Public sector, Transport
FOI reference: FOI/202200289403
Date received: 21 March 2022
Date responded: 31 March 2022

Information request and response under the Freedom of Information (Scotland) Act 2002.

Information requested

The number of written complaints submitted to ScotRail on behalf of passengers from 2016-17, with a breakdown by fiscal year.

Response

The information you have requested for written complaints (those received by ScotRail via letter, web and email) is contained in the table below:-

	Complaints Total
2016/17	16,482
2017/18	21,626
2018/19	26,844
2019/20	21,637
2020/21	6,375
2021/22 (up to and including period 12)	12,190

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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