Information

Scottish Government Telecom and WAN estate: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002


Information requested

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1. Telephony/Voice Services Provider - Please can you provide me with the name of the supplier for each contract?

2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP.

5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

Contract 2 - Incoming and Outgoing of call services.

6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

11. Broadband Provider - Supplier’s name if there is not information available, please can you provide further insight into why?

12. Broadband Renewal Date - please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

13. Broadband Annual Average Spend - Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

15. WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable).

16. Contract Description: Please can you provide me with a brief description for each contract.

17. The number of sites: Please state the number of sites the WAN covers. Approxomate will do.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response

Please see the annotated responses to your questions in the section below.

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1. Telephony/Voice Services Provider - Please can you provide me with the name of the supplier for each contract.

  • Capita Business Ltd (via Scottish Wide Area Network) – VOIP maintenance and support and software assurance.
  • Gamma – SIP trunks, PSTN and ISDN.
  • BT – PSTN and ISDN.
  • Vodafone – PSTN and ISDN.
  • Microsoft - VOIP.

2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

  • Capita Business Ltd (via Scottish Wide Area Network) – March 2022.
  • Gamma – March 2022.
  • Microsoft – March 2023.
  • BT – No central contract is currently held with the provider. Individual lines have individual rolling contracts and are not co-termed.
  • Vodafone – No central contract is currently held with the provider. Individual lines have individual rolling contracts and are not co-termed.

3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

  • Capita Business Ltd (via Scottish Wide Area Network) – 18 months – October 2020 to March 2022.
  • Gamma – 4 years March 2018 – March 2020 then ext. March 2020 - March 2022.
  • Microsoft – 4 years (March 2019 – March 2022 then ext. March 2022 - March 2023.
  • BT – No central contract is currently held with the provider. Individual lines have individual rolling contracts and are not co-termed.
  • Vodafone – No central contract is currently held with the provider. Individual lines have individual rolling contracts and are not co-termed.

4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP.

  • Capita Business Ltd (via Scottish Wide Area Network) – VOIP maintenance and support and software assurance.
  • Gamma – SIP Trunks, PSTN and ISDN.
  • BT – PSTN and ISDN.
  • Vodafone – PSTN and ISDN.
  • Microsoft – VOIP.

5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

  • Gamma: SIP Trunks – 1200 split 600-600 across 2 datacentres.
  • Gamma: PSTN x 48 and ISDN x 2.
  • BT: PSTN x 240 and ISDN x 160.
  • Vodafone: PSTN x 137 and ISDN x 19.
  • Microsoft – 125 x Teams Phone and Calling Plan licenses.

Contract 2 - Incoming and Outgoing of call services.

6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

Gamma.

7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
Gamma – March 2022.

8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
Gamma SIP Trunks – approx. £12,368 per month.

9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Gamma – 4 years (March 2018 – March 2020 then ext. March 2020 - March 2022).

10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
15,000 (not all actively used).

Contract 3 - The organisation's broadband provider.

11. Broadband Provider - Supplier’s name if there is not information available, please can you provide further insight into why?

  • BT Business Broadband.
  • Virgin Media Broadband.

12. Broadband Renewal Date - please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
There is no central contract held with suppliers. Individual lines have individual rolling contracts and are not co-termed.

13. Broadband Annual Average Spend - Annual average spend for each broadband provider. An estimate or average is acceptable.

  • BT Business Broadband – average spend £69,500 per year.
  • Virgin Media Broadband – average spend £5,400 per year.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

The main provider is the Scottish Wide Area Network www.scottishwan.com currently operated by Capita under the National Services Scotland (NSS) Authority.

15. WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable).
SWAN circuits are co-termed to April 2023.

If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
NSS began the process of retendering for the SWAN replacement in August 2021, publishing the reprocurement on the Public Contracts Scotland website. This procurement process is being led by NSS, who issued a Prior Information Notice to the market in August 2021, with a Contract Notice published in September 2021. The procurement is ongoing, with contract award anticipated by November 2022.

It is anticipated that the Scottish Government will participate in SWAN 2 and transition to SWAN 2 after April 2023.

16. Contract Description: Please can you provide me with a brief description for each contract.
SWAN is a national collaborative framework contract currently managed on behalf of its members by The Common Services Agency (more commonly known as NHS National Services Scotland (NSS)). The framework agreement itself is entered into by NSS, with all participating Authorities choosing to use the framework making their own call offs based on the catalogue of available services. The Framework is governed by a Management Board of which the Scottish Government is a member.

17. The number of sites: Please state the number of sites the WAN covers. Approxomate will do.
The Scottish Government operate over 150 sites.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
Scottish Government SWAN annual spend is £1,499,796.

19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
The Scottish Government procure SWAN WAN lines under the NSS SWAN Framework agreement.

20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Mark Hagart. iTECS : Data Centre and Network Services.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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