Compensation paid by ScotRail under the Delay Repay guarantee: FOI release
- Published
- 23 November 2021
- Part of
- Public sector, Transport
- FOI reference
- FOI/202100250988
- Date received
- 27 October 2021
- Date responded
- 22 November 2021
Information request and response under the Freedom of Information (Scotland) Act 2002
Information requested
How much compensation was paid to passengers each month by ScotRail under the Delay Repay guarantee over the past 5 years (from 2016-17 to 2020-21).
Response
ScotRail is required through the Franchise Agreement to provide a delay-repay scheme to passengers, which offers compensation when their journey is delayed by more than 30 minutes.
Please see Annex A the information relating to the amount and value of settled claims from 2016/17 to 2020/21.
Annex A
| Year 2016-17 |
Total Paid £ |
Number of Repay Claims |
||
| Period 1 |
17,711.42 |
2,219 |
||
| Period 2 |
36,965.34 |
2,744 |
||
| Period 3 |
37,690.63 |
3,222 |
||
| Period 4 |
28,386.09 |
2,357 |
||
| Period 5 |
38,116.32 |
2,722 |
||
| Period 6 |
37,131.69 |
3,191 |
||
| Period 7 |
39,540.31 |
3,936 |
||
| Period 8 |
22,709.17 |
3,414 |
||
| Period 9 |
50,569.26 |
6,648 |
||
| Period 10 |
34,804.81 |
3,576 |
||
| Period 11 |
33,193.97 |
5,091 |
||
| Period 12 |
14,712.81 |
2,228 |
||
| Period 13 |
13,930.93 |
2,006 |
||
| Year 2017-18 |
Total Paid £ |
Number of Repay Claims |
||
| Period 1 |
19,307.88 |
2,474 |
||
| Period 2 |
26,032.98 |
3,208 |
||
| Period 3 |
50,052.90 |
4,602 |
||
| Period 4 |
22,635.83 |
2,088 |
||
| Period 5 |
41,446.40 |
4,176 |
||
| Period 6 |
22,044.58 |
2,234 |
||
| Period 7 |
45,827.81 |
4,730 |
||
| Period 8 |
73,326.44 |
8,387 |
||
| Period 9 |
56,103.12 |
6,509 |
||
| Period 10 |
24,686.85 |
3,211 |
||
| Period 11 |
33,560.87 |
3,445 |
||
| Period 12 |
92,130.08 |
10,716 |
||
| Period 13 |
140,513.68 |
17,204 |
||
| Year 2018-19 |
Total Paid £ |
Number of Repay Claims |
||
| Period 1 |
42,261.90 |
4,473 |
||
| Period 2 |
44,924.23 |
5,357 |
||
| Period 3 |
51,287.09 |
6,002 |
||
| Period 4 |
107,277.52 |
12,767 |
||
| Period 5 |
64,808.78 |
7,412 |
||
| Period 6 |
54,628.81 |
5,956 |
||
| Period 7 |
139,931.63 |
16,443 |
||
| Period 8 |
130,002.42 |
15,226 |
||
| Period 9 |
92,283.63 |
12,844 |
||
| Period 10 |
142,333.06 |
15,199 |
||
| Period 11 |
79,312.79 |
11,320 |
||
| Period 12 |
69,881.40 |
9,411 |
||
| Period 13 |
100,885.09 |
14,244 |
||
| Year 2019-20 |
Total Paid £ |
Number of Repay Claims |
||
| Period 1 |
91,429.40 |
11,635 |
||
| Period 2 |
73,875.72 |
8,756 |
||
| Period 3 |
72,287.62 |
8,366 |
||
| Period 4 |
86,505.59 |
9,986 |
||
| Period 5 |
98,903.67 |
10,023 |
||
| Period 6 |
133,842.09 |
11,896 |
||
| Period 7 |
91,280.73 |
8,593 |
||
| Period 8 |
91,614.16 |
9,435 |
||
| Period 9 |
85,063.52 |
8,578 |
||
| Period 10 |
80,166.92 |
9,205 |
||
| Period 11 |
66,171.83 |
7,988 |
||
| Period 12 |
91,144.58 |
6,772 |
||
| Period 13 |
67,697.34 |
4,687 |
||
| Year 2020-21 |
Total Paid £ |
Number of Repay Claims |
||
| Period 1 |
2,223.01 |
118 |
||
| Period 2 |
883.04 |
69 |
||
| Period 3 |
765.40 |
54 |
||
| Period 4 |
3,833.78 |
172 |
||
| Period 5 |
15,861.08 |
1,011 |
||
| Period 6 |
16,983.27 |
915 |
||
| Period 7 |
10,114.08 |
647 |
||
| Period 8 |
9,499.96 |
501 |
||
| Period 9 |
6,016.37 |
346 |
||
| Period 10 |
5,845.59 |
258 |
||
| Period 11 |
5,749.37 |
248 |
||
| Period 12 |
9,705.36 |
488 |
||
| Period 13 |
2,078.74 |
127 |
||
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