Information pertaining to Education Scotland's mandated response times: FOI release

Information requested

Please share with me the total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas

• Data protection requests (including subject access requests and other data subject requests made possible under GDPR).
• Freedom of Information and Environmental Information Regulations.
• Complaints.
• Ministerial Correspondence (questions from MPs made on behalf of their constituents).
• Parliamentary Questions (questions raised in parliament requiring information from you).
• Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked.

For clarity, I'm just seeking the total number of unique cases and not specifics such as the number of individual emails that have been sent or received whilst working on each case.

Finally, please confirm which software application is being used to track these requests i.e. Excel, Sharepoint, Access or a specific case management tool - in which case, please state which one.

Response

Please find our responses below.

Data protection requests (including subject access requests and other data subject requests made possible under GDPR) .

Response – 0

Freedom of Information and Environmental Information Regulations.

Response – 48

Freedom of Information requests received and 100% answered within statutory deadline. 0 Environmental Information Regulations requests received.

Complaints.

Response – 17 complaints received with 88% answered within initial statutory timescales (5 or 20 working days).

Ministerial Correspondence (questions from MPs made on behalf of their constituents).

Response – Ministerial Responses – 16.

Parliamentary Questions (questions raised in parliament requiring information from you).

Response – Parliamentary Questions - 32 and First Minister Questions - 1.

Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked.

Response – Enquiries – 3648.

Correspondence is logged and tracked in Excel but only Freedom of Information requests, Subject Access Requests and complaints have statutory deadlines.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.