Publication - FOI/EIR release

Details of Education Scotland software contracts: FOI release

Published: 6 Oct 2021
Part of:
Public sector

Information request and response under the Freedom of Information (Scotland) Act 2002

Published:
6 Oct 2021
Details of Education Scotland software contracts: FOI release
FOI reference: FOI/202100233317
Date received: 25 Aug 2021
Date responded: 14 Sep 2021
Information requested

Information relating to the software contracts that the organisation uses, for the following fields:

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM): - For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution: - For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution: - For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software? Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included? Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract? Please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract  is likely to be reviewed. DD-MM-YY or MM-YY.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response

A. Enterprise Resource Planning Software Solution (ERP)

No contract.

B. Primary Customer Relationship Management (CRM) Solution:

Contract Number: EDUC-0000467
1. Name of Supplier: Softcat
2. The brand of the software: Salesforce
3. Description of the contract: Can you please provide me with
detailed information about this contract and please state if
upgrade, maintenance and support is included.
Customer Relationship Management Support
Services
(new contract to support CRM implementation)
Please also list the software modules included in these
contracts.
Lightning Platform Plus - Enterprise Edition
(Restricted Use)
Service Cloud - Enterprise Edition
Knowledge
4. Number of Users/Licenses: What is the total number of
user/licenses for this contract?
Lightning Platform Plus - Enterprise Edition
(Restricted Use) x 402
Service Cloud - Enterprise Edition x 10
Knowledge x 5"
5. Annual Spend: What is the annual average spend for each
contract?
£75,000 ex VAT
6. Contract Duration: What is the duration of the contract please
include any available extensions within the contract.
12 months – no extension
7. Contract Start Date: What is the start date of this contract?
Please include month and year of the contract. DD-MM-YY or
MM-YY
25/04/21
8. Contract Expiry: What is the expiry date of this contract?
Please include month and year of the contract. DD-MM-YY or
MM-YY.
24/04/22
9. Contract Review Date: What is the review date of this contract?
Please include month and year of the contract. If this cannot be
provide please provide me estimates of when the contract is
likely to be reviewed. DD-MM-YY or MM-YY.
01/02/22
10. Contact Details: I require the full contact details of the person
within the organisation responsible for this particular software
contract (name, job title, email, contact number).
Head of Corporate Digital Services
edscds@educationscotland.gov.scot

C. Primary Human Resources (HR) and Payroll Software Solution

No contract.

D. The organisation’s primary corporate Finance Software Solution

No contract.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG