Covid 19 social distancing on LNER trains: EIR release

Information request and response under the Environmental Information (Scotland) Regulations 2004

Information requested

ln relation to statements made on social media by the railway company LNER, I request copies of any correspondence wth LNER in relation to their intention to operate under English guidance in relation to social distancing on their trains from today, 19th July 2021, and a copy of any agreement made wth them concerning the same.


All rail operators within Scotland, including LNER, are required to follow Scottish Government guidance with regards to the wearing of face coverings and physical distancing onboard services.

Some incorrect guidance was provided by LNER on 16 July.  After  representation from Transport Scotland, an apology was made and the public notification changed.

On 20 July LNER advised that it was using its reservation system to prevent overcrowding and its website to continue to inform prospective passengers of its least busy and busier services, to enable people to plan ahead and travel in confidence. The measures announced are in line with Scottish Government guidance for rail operators. 

Please find below a table which summarises the documents within the scope of your request that Transport Scotland holds. The documents themselves are located in Annex A.

A small amount of information has been redacted from these documents under EIR exemption 11(2) - the personal data of a third party.

Transport Scotland Reference



Document 1

16th July @ 1808 hours

Correction required by Transport Scotland sent to LNER

Document 2

16th July @ 1841 hours

Corrected Inside Track from LNER

Document 3

16th July @ 1856 hours

Response from LNER to TS Director

Document 4

16th July @ 1907 hours

Response from TS Rail Director to LNER

Document 5

21st July @ 1101 hours

Email with LNER approach. PDF included.

Document 6

21st July @ 1452 hours

Email from TS to LNER

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at

FOI - 202100224570 - Annex A


Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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