Student Awards Agency Scotland system technology: FOI release

Information requested

1. Please advise what technologies (including version) you use for:

	Name of technology	Version used
HR
Payroll
L&D
Finance
Procurement
Contact Centre

2. Please advise if any of the following services are outsourced to third parties, and if so, when does the contract end?

	Outsourced?	If so, name of organisation outsourced to	Contract end date
HR
Payroll
L&D
Finance
Procurement
Contact Centre

 

Response

1. 

	Name of technology	Version used
HR	OneHR E Business Suite (Oracle platform)	Internal e-hr system hosted by our Scottish Government Digital Partners
Payroll	OneHR E Business Suite (Oracle Platform)	Internal e-hr system hosted by our Scottish Government Digital Partners
L&D	Health and Safety L and D tookit – Cardin	Unknown
	Learning Platform for Government (formerly Civil Service Learning)	Unknown. Accessed under Scottish Government contract
	Scottish Government Learning Portal	Unknown. Learning Nexus, hosted by Scottish Government
	Scottish Government Intranet	Unknown
Finance	For purchases – EPS (E-Procurement Scotland)	Purchasing system hosted by Scottish Government
	For payments - SEAS	Payment system hosted by Scottish Government
Procurement	Procurements managed in partnership with Scottish Government	Procurements are generally managed via the following publicly available sites: Home - Public Contracts Scotland Scottish Government frameworksand contracts - gov.scot(www.gov.scot) Crown Commercial Service - CCS
Contact Centre	Telephony - MiContact Centre Webchat - Amazon Web services (platform provision only – developed and supported in house)	Version 9.2

2. 

	Outsourced?	If so, name of organisation outsourced to	Contract end date
HR	No	Managed and hosted via our SG Partners
Payroll	No	Managed and hosted via our SG Partners
L&D	For H and S partly, service provided from 3rd party supplier although managed in house with 3rd party support	Cardinus	End May 2024
	Learning Platform for Government (formerly Civil Service Learning)	Accessed under Scottish Government contract	Unknown
Finance	No	Managed and hosted via our SG Partners
Procurement	No	Managed and hosted via our SG Partners
Contact Centre	Telephony - partly, service provided from 3rd party supplier although managed in house with 3rd party support	Supported by Daisy Corporate Services (Mitel product)	End Nov 2023
	Webchat – Partly, provision of cloud platform only. Developed and supported in house.	Amazon Web Services	Monthly rolling contract (for cloud platform)

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