Publication - FOI/EIR release

Compensation paid to passengers ScotRail under the ‘Delay Repay’ guarantee in 2019-20: FOI release

Published: 4 Dec 2020

Information request and response under the Freedom of Information (Scotland) Act 2002.

Published:
4 Dec 2020
Compensation paid to passengers ScotRail under the ‘Delay Repay’ guarantee in 2019-20: FOI release
FOI reference: FOI/202000106574
Date received: 2 Nov 2020
Date responded: 4 Nov 2020
Information requested

You asked for, "the data on how much compensation was paid to passengers each month by ScotRail under the ‘Delay Repay’ guarantee in 2019-20."

Response

I enclose a copy of all of the information you requested below in the requested format.

Year 2019/20 Total Paid Number of Repay Claims
Period 1 £91,429.40 11,635
Period 2 £73,875.72 8,756
Period 3 £72,287.62 8,366
Period 4 £86,505.59 9,986
Period 5 £98,903.67 10,023
Period 6 £133,842.09 11,896
Period 7 £91,280.73 8,593
Period 8 £91,614.16 9,435
Period 9 £85,063.52 8,578
Period 10 £80,166.92 9,205
Period 11 £66,171.83 7,988
Period 12 £91,144.58 8,536
Period 13 £67,690.34 5,723

About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG