Information

Compensation paid to passengers ScotRail under the ‘Delay Repay’ guarantee in 2019-20: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.


Information requested

You asked for, "the data on how much compensation was paid to passengers each month by ScotRail under the ‘Delay Repay’ guarantee in 2019-20."

Response

I enclose a copy of all of the information you requested below in the requested format.

Year 2019/20 Total Paid Number of Repay Claims
Period 1 £91,429.40 11,635
Period 2 £73,875.72 8,756
Period 3 £72,287.62 8,366
Period 4 £86,505.59 9,986
Period 5 £98,903.67 10,023
Period 6 £133,842.09 11,896
Period 7 £91,280.73 8,593
Period 8 £91,614.16 9,435
Period 9 £85,063.52 8,578
Period 10 £80,166.92 9,205
Period 11 £66,171.83 7,988
Period 12 £91,144.58 8,536
Period 13 £67,690.34 5,723

About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

Contact

Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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