Number of applications for Scotrail "Delay, Repay" voucher scheme: FOI release

FOI reference: FOI/18/03446  
Date received: 16 November 2018  
Date responded: 17 December 2018

 

 

The number of times customers have applied for a “Delay, Repay” voucher in each of the past three calendar years.

 

The number of times “Delay, Repay” vouchers have been issued to travellers between Perth and Edinburgh, Perth and Glasgow and Perth and Inverness in each of the past three calendar years.

 

 

The number of times customers have applied for a “Delay, Repay” voucher in each of the past three calendar years.

 

This information is captured through Rail Industry 4 week periods rather than calendar months and run from 1 April to end of March. For background the railway industry has 13 reporting periods of 4 weeks, with it being normal for the 13th period being adjusted as required to take account of 365 days in the year, or 366 in the case of a leap year.
2015-2016: 23,816
2016-2017: 43,354
2017-2018: 72,984

 

The number of times “Delay, Repay” vouchers have been issued to travellers between Perth and Edinburgh, Perth and Glasgow and Perth and Inverness in each of the past three calendar years

 

While our aim is to provide information whenever possible, in this instance the Scottish Government does not have the information you requested.

 

 

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses