Publication - FOI/EIR release

Number of applications for Scotrail "Delay, Repay" voucher scheme: FOI release

Published: 18 Dec 2018
Information request and response under the Freedom of Information (Scotland) Act 2002.
Published:
18 Dec 2018
Number of applications for Scotrail "Delay, Repay" voucher scheme: FOI release
FOI reference: FOI/18/03446  
Date received: 16 November 2018  
Date responded: 17 December 2018
 
Information requested
 
The number of times customers have applied for a “Delay, Repay” voucher in each of the past three calendar years.
 
The number of times “Delay, Repay” vouchers have been issued to travellers between Perth and Edinburgh, Perth and Glasgow and Perth and Inverness in each of the past three calendar years.
 
Response
 
The number of times customers have applied for a “Delay, Repay” voucher in each of the past three calendar years.
 
This information is captured through Rail Industry 4 week periods rather than calendar months and run from 1 April to end of March. For background the railway industry has 13 reporting periods of 4 weeks, with it being normal for the 13th period being adjusted as required to take account of 365 days in the year, or 366 in the case of a leap year.
2015-2016: 23,816
2016-2017: 43,354
2017-2018: 72,984
 
The number of times “Delay, Repay” vouchers have been issued to travellers between Perth and Edinburgh, Perth and Glasgow and Perth and Inverness in each of the past three calendar years
 
While our aim is to provide information whenever possible, in this instance the Scottish Government does not have the information you requested.
 
About FOI
 
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses

Contact

Please quote the FOI reference
Central Enquiry Unit 
Email: ceu@gov.scot
Phone: 0300 244 4000 

The Scottish Government 
St Andrew's House 
Regent Road 
Edinburgh 
EH1 3DG