New tracker system for responding to FOI requests: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.

FOI reference: FOI/18/01771
Date received: 26 June 2018
Date responded: 23 July 2018

Information requested

Information regarding the Scottish Government's new tracker system for monitoring and responding to FOI requests.


MiCase is a new bespoke digital tool that has been developed by Scottish Government to handle formal correspondence. This includes the management and processing of information requests (FoI), ministerial and official correspondence and complaints. It has been designed to operate within the Scottish Government IT landscape and for related bodies who consume corporate IT systems provided by the Scottish Government, e.g. SCOTS and its electronic record and document management system.

I enclose the information you requested in Annex A. This was a recent internal blog post to explain to Scottish Government colleagues some of the changes that MiCase will bring.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at

FoI-18-01771 - Annex A.pdf


Please quote the FOI reference

Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrew's House
Regent Road

Back to top