Email and Microsoft teams correspondence for an ongoing complaint: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.

Information requested

KB's E-Mail’s & Microsoft teams traffic April & May 2022 for ongoing complaint.


Microsoft Teams- All Conversation History is deleted after 5 days, and is not recoverable. Additionally, Microsoft Servers run a purge cycle after this time, therefore the data is not able to be recovered.

Emails- A search was completed on KB'S mailbox and the files attached are the emails retrieved in relation to your request.

Exemptions Apply- Any personal data, which is not being disclosed is withheld under section 38(1)(b) of FOISA. This includes, but is not limited to, full names, direct dial telephone numbers and mobile numbers and applies to some of the information you have requested.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at

FOI - 202200302283 - information released (a)
202200302283 - information released (b)
202200302283 - information released (c)
202200302283 - information released (d)


Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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