Digital strategy for Scotland: vision statement

Inclusive Access to Digital

Digital technology is a gateway to opportunities - whether it is connecting with friends and family, accessing healthcare, applying for benefits, looking for a job, or finding the best deals when making a purchase. There is a strong link between digital exclusion and poverty. People on lower incomes are more likely to face barriers in accessing digital tools and skills, which can further limit their opportunities and the vital services they need and reinforce existing inequalities. These challenges can often be intensified in rural and remote locations, where limited infrastructure and geographic isolation can make affordable connectivity and access to digital devices even more difficult. By addressing digital exclusion, we can help break the cycle of poverty and unlock a more inclusive society where everyone has the chance to thrive.

Where we are now

There are several barriers that can prevent people from accessing digital technology or making the best use of it. For example, people may not be able to afford a digital device or an internet connection. Some may lack the skills and confidence to use technology. While others have concerns about online privacy and security.

Some of these barriers particularly affect low-income households, older adults, people with disabilities, and those living in rural or remote areas. It is important that we find a way to enable digital participation so that everyone, who wants to, can be online.

Many organisations across Scotland are taking important steps to tackle digital exclusion. These efforts include making important strides to improve connectivity across Scotland, so that geography is not a barrier to inclusion. We are also supporting the expansion of internet provision in social housing, as people living in this type of accommodation are statistically more likely to experience digital exclusion. Connectivity allows tenants access to essential services, education, employment, and opportunities for social participation which might otherwise have been unavailable.

Digital is for all and no one should be excluded. That is why we have supported the expansion of digital learning libraries. These provide short-term access to devices and connectivity for people experiencing digital exclusion, enabling individuals to get online for essential tasks such as applying for jobs and accessing health services. Digital lending libraries are also one means of providing the vital support and training that builds long-term digital confidence and fosters inclusion.

Evidence demonstrates that tackling digital exclusion is best achieved when a place-based approach is taken that focuses on overcoming local challenges and barriers and involves local communities directly. Renfrewshire Council is a case study for community involvement and for targeting local investment to tackle digital exclusion as part of wider local infrastructure social housing investment programmes.

Where we want to be

We want to see a Scotland where:

Everyone has the chance to thrive in the digital world – whether it’s staying connected with friends and family, pursuing education, or accessing essential services. We are committed to ensuring that no one is left behind; every individual should be empowered to seize all available digital opportunities and enjoy the benefits they bring.

We will achieve this by:

• expanding access to the internet in our communities, with a strong focus on reaching rural, remote, and under-served areas that face unique connectivity challenges.
• supporting people who want to get online, and ensuring they can do so safely, securely, and with confidence.
• designing inclusive public services by involving those who use them.