Digital Scotland Service Standard

The service standard aims to make sure that services in Scotland are continually improving and that users are always the focus.

8.  Create a secure service which protects users’ privacy

Evaluate what data the service will be collecting storing and providing. Understand how government classifies that data, the organisation’s legal responsibilities, and security risks associated with the service.

Why it’s important

Government services often hold personal and sensitive information about users. Government has a legal duty to protect this information. Failing to do so would undermine public trust in government services.

How you do it

  • Approach risk in a proportionate way
    Identify security and privacy threats to the service and have a robust, proportionate approach to managing fraud and security risks
  • Work with business and information risk teams
    Take advice from senior information risk owners (SIROs), information asset owners (IAOs) and data guardians to make sure the service meets security requirements and regulations without putting delivery at risk
  • Make security sustainable
    Plan and budget to manage security during the life of the service, for example by responding to new threats, putting controls in place and applying security patches to software
  • Protect users’ personal information
    Collect and process users’ personal information in a way that’s secure and respects their privacy
  • Test your systems
    Carry out appropriate vulnerability and penetration testing

Links to detailed guidance:

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