Developing a Mental Health Experience of Services (MHES) Survey for Scotland

Appendix B: Evidence review bibliography

Arkansas Department of Human Services. 2023 Arkansas; CMHCs Consumer Survey Report Card. [online]. United States of America; unknown publication date [cited 2025 March 21]. 16 p. Available from: https://medicaid.afmc.org/images/Surveys-Reporting/CMHC/2023_AFMC_Mental_Health_Services_Report_Card_20231113_v14_CLEAN.pdf

Australian Government. Consumer perspectives. [online]. Australia; 2024 December [cited 2025 March 21]. Available from: https://www.aihw.gov.au/mental-health/topic-areas/consumer-rated-experience

Australian Government. Data tables: Consumer perspectives of mental health care 2022-23. [online]. Australia; 2024 December [cited 2025 March 21]. Available from: https://www.aihw.gov.au/mental-health/topic-areas/consumer-rated-experience

Australian Government. Your Experience of Service NBEDS 2019-: Your Experience of Service Database, 2022; Quality Statement. [online]. Australia; 2024 December [cited 2025 March 21]. Available from: https://meteor.aihw.gov.au/content/778073

BBC News. Prisoners to be asked to rate experience in police cells. [online]. United Kingdom; 2024 September [cited 2025 March 21]. Available from: https://www.bbc.co.uk/news/articles/clynxe7g3rno

Care Quality Commission. Adult inpatient experience during the coronavirus (COVID-19) pandemic Technical note. [online]. United Kingdom; 2020 November [cited 2025 March 21]. Available from: https://www.cqc.org.uk/sites/default/files/20201118_COVID-IP-survey_technical-document.pdf

Care Quality Commission. Adult inpatient survey 2023. [online]. United Kingdom; 2024 August [cited 2025 March 21]. Available from: https://www.cqc.org.uk/publications/surveys/adult-inpatient-survey

Care Quality Commission. Ambulance survey 2013-2014: National summary. [online]. United Kingdom; unknown date [cited 2025 March 21]. 10 p. Available from: https://www.cqc.org.uk/publications/surveys/ambulance-survey-hear-treat-callers-201314

Care Quality Commission. Ambulance survey 2013-2014: National tables. [online]. United Kingdom; unknown date [cited 2025 March 21]. 25 p. Available from: https://www.cqc.org.uk/publications/surveys/ambulance-survey-hear-treat-callers-201314

Care Quality Commission. Community mental health survey 2023: Quality and methodology report. [Online]. United Kingdom; 2024 April [cited 2025 February 13]. Available from: https://www.cqc.org.uk/publications/surveys/community-mental-health-survey

Care Quality Commission. Community mental health survey 2023: Scottish Government report. [Online]. United Kingdom; 2024 April [cited 2025 February 13]. Available from: https://www.cqc.org.uk/publications/surveys/community-mental-health-survey

Care Quality Commission. Community mental health survey 2023: Statistical release. [Online]. United Kingdom; 2024 April [cited 2025 February 13]. Available from: https://www.cqc.org.uk/publications/surveys/community-mental-health-survey

Care Quality Commission. Inpatient experience during the coronavirus (COVID-19) pandemic: data tables. [online]. United Kingdom; 2020 November [cited 2025 March 21]. Available from: https://www.cqc.org.uk/publications/themed-work/inpatient-experience-during-coronavirus-covid-19-pandemic

Care Quality Commission. Inpatient experience during the coronavirus (COVID-19) pandemic National Report. [online]. United Kingdom; 2020 November [cited 2025 March 21]. Available from: https://www.cqc.org.uk/sites/default/files/20201118_COVID-IP-survey_report.pdf

Care Quality Commission. Patient survey report 2009. [online]. United Kingdom; Unknown publication date [cited 2025 February 13]. Available from: https://nhssurveys.org/Filestore/documents/OP09_RLT.pdf

Care Quality Commission. Technical details – patient survey information 2013/2014 Ambulance survey of ‘Hear and Treat’ callers. [online]. United Kingdom; 2014 June [cited 2025 March 21]. 19 p. Available from: https://www.cqc.org.uk/sites/default/files/20161130_amb13_technical_document.pdf

Care Quality Commission. Urgent and emergency care survey 2022. [online]. United Kingdom; 2024 November [cited 2025 March 21]. Available from: https://www.cqc.org.uk/publications/surveys/urgent-emergency-care-survey

Delaware Health and Social Services. 2010 Consumer/Client Satisfaction Survey Results by Treatment Provider. [online]. United States of America; 2011 July [cited 2025 March 21]. 5 p. Available from: https://dhss.delaware.gov/dhss/dsamh/files/ccss_intro_provider_2010.pdf

Delaware Health and Social Services. MHSIP Adult Consumer Survey. [online]. United States of America; unknown date [cited 2025 March 21]. Available from: https://www.dhss.delaware.gov/dhss/dsamh/files/cccs_survey_2010.pdf

Department of Health. Inpatient patient experience survey. [online]. United Kingdom; unknown publication date [cited 2025 February 13]. Available from: https://www.health-ni.gov.uk/articles/inpatient-patient-experience-survey

Government of British Columbia. Patient Experiences with Short-Stay Mental Health and Substance Use Services in British Columbia. [online]. Canada; 2011 November [cited 2025 February 14]. Available from: https://www.health.gov.bc.ca/library/publications/year/2011/BCMHSU-DescriptiveReport-2011.pdf

Hawaii State Department of Health. Fiscal year 2018 Hawai`I Adult Community Mental health Services Consumer Satisfaction Survey. [online]. United State of America; unknown date [cited 2025 March 21]. Available from: https://health.hawaii.gov/amhd/files/2019/11/FY2018-Annual-Adult-Consumer-Satisfaction-Survey-Report.pdf

Healthcare Inspectorate Wales and NHS Wales Collaborative Commissioning Unit. Experiences of Mental Health Care in Wales. [online]. United Kingdom; unknown publication date [cited 2025 February 14]. Available from: https://pthb.nhs.wales/news/health-board-news/mental-health-survey-march21/

HM Government of Gibraltar. Listening and learning; Patient Satisfaction Survey for GHA Mental Health Services – 644/2021. [online]. Gibraltar; 2021 September [cited 2025 February 14]. Available from: https://www.gibraltar.gov.gi/press-releases/listening-and-learning-patient-satisfaction-survey-for-gha-mental-health-services-6442021-7228

National Care Experience Programme. Findings of the 2024 Inpatient Experience Survey. [online]. Ireland; 2024 December [cited 2025 March 26]. 116 p Available from: https://yourexperience.ie/inpatient/national-results/

National Council for Mental Wellbeing. 2022 Access to Care Survey Results. [online]. United States of America; 2022 May [cited 2025 March 21]. Available from: https://www.thenationalcouncil.org/resources/2022-access-to-care-survey-results/

National Council for Mental Wellbeing. 2022 Access to Care Survey. [online]. United States of America; 2022 May [cited 2025 March 21]. Available from: https://www.thenationalcouncil.org/2022-access-to-care-survey/

New Hampshire Department of Health and Human Services. New Hampshire Community mental Health Center Client Satisfaction Survey Report 2023. [online]. United States of America; 2024 January [cited 2025 March 21]. 199 p. Available from: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/documents2/cmhc-satistaction-survey-2023-report-updated-feb-2024.pdf

NHS and Care Quality Commission. NHS Maternity Survey 2023 Sampling instructions. [online]. United Kingdom; 2023 September [cited 2025 March 21]. 51 p. Available from: https://nhssurveys.org/wp-content/surveys/04-maternity/03-instructions-guidance/2023/Sampling%20Instructions%20V2.pdf

NHS and Care Quality Commission. NHS Maternity Survey 2023 Survey Development Report. [online]. United Kingdom; unknown date [cited 2025 March 21]. 35 p. Available from: https://nhssurveys.org/wp-content/surveys/04-maternity/01-design-development/2023/Survey%20development%20report%20V2.1.pdf

Ohio Department of Mental Health and Addiction Services. 2023 MHSIP Adult Consumer Survey Results. [online]. United States of America; unknown publication date [cited 2025 February 14]. Available from: https://dam.assets.ohio.gov/image/upload/mha.ohio.gov/ResearchandData/SurveyReports/annual-consumer-survey/2023_Consumer_Report_FINAL.pdf

Oregon Health Authority. 2022 Adult Mental Health Survey Report. [online]. United States of America; 2023 January [cited 2025 February 14]. Available from: https://www.oregon.gov/oha/HPA/ANALYTICS/MHSIPSurveyDocs/2022%20MHSIP%20Adult%20Survey%20Report.pdf

Oregon Health Authority. 2022 Youth Mental Health Survey Report. [online]. United States of America; 2023 January [cited 2025 February 14]. Available from: https://www.oregon.gov/oha/HPA/ANALYTICS/MHSIPSurveyDocs/2022%20MHSIP%20Youth%20Survey%20Report.pdf

Oregon Health Authority. 2023 Adult Mental Health Statistics Improvement Program Survey Report. [online]. United States of America; 2024 November [cited 2025 February 14]. Available from: https://www.oregon.gov/oha/HPA/ANALYTICS/MHSIPSurveyDocs/MHSIP%20Adult%20Report%20(2023).pdf

Purchaser Business Group on Health. The Current State of Mental helath Screening and Access in California: Results from 35,000 Patients. [online]. 2020 October [cited 2025 March 21]. Available from: https://www.pbgh.org/the-current-state-of-mental-health-screening-and-access-in-california-results-from-35000-patients/#:~:text=In%20its%20Accelerating%20Integrated%20Care%C2%A0webinar%20series%C2%A0%2C%20the%20Pacific,mental%20health%20screening%20and%20access%20to%20necessary%20treatment

Scottish Government. Health and Care Experience Survey 2023/23: National Results. [online]. United Kingdom; 2024 May [cited 2025 March 21]. Available from: https://www.gov.scot/publications/health-care-experience-survey-2023-24-national-results/

Scottish Government. Health and Care Experience Survey 2023/24 Technical Report. [online]. United Kingdom; 2024 May [cited 2025 February 14]. Available from: https://www.gov.scot/publications/health-care-experience-survey-2023-24-technical-report/

Scottish Government. Inpatient Experience Survey 2018 – Supplementary Tables. [online]. United Kingdom; 2018 August [cited 2025 March 21]. Available from: https://www.gov.scot/publications/inpatient-experience-survey-2018-national-results/documents/

Scottish Government. Inpatient Experience Survey 2018 National Results. [online]. United Kingdom; 2018 August [cited 2025 March 21]. 31 p. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/statistics/2018/08/inpatient-experience-survey-2018-national-results/documents/00539637-pdf/00539637-pdf/govscot%3Adocument/00539637.pdf

Scottish Government. Maternity Care Survey 2018 National Results. [online]. United Kingdom; 2019 March [cited 2025 March 21]. 39 p. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/statistics/2019/03/maternity-care-survey-2018-national-results/documents/maternity-care-survey-2018-national-results/maternity-care-survey-2018-national-results/govscot%3Adocument/maternity-care-survey-2018-national-results.pdf

Scottish Government. Maternity Care Survey 2018 Technical Report. [online]. United Kingdom; 2019 March [cited 2025 March 21]. 27 p. Available from: http://www.gov.scot/binaries/content/documents/govscot/publications/statistics/2019/03/maternity-care-survey-2018-technical-report/documents/maternity-care-survey-2018-technical-report/maternity-care-survey-2018-technical-report/govscot%3Adocument/maternity-care-survey-2018-technical-report.pdf

Scottish Government. Maternity Care Survey 2018: National Results: Supplementary Tables. [online]. United Kingdom; 2019 March [cited 2025 March 21]. Available from: https://www.gov.scot/publications/maternity-care-survey-2018-national-results/documents/

Scottish Government. Scottish Cancer Patient Experience Survey 2018 National Results. [online]. United Kingdom; 2019 April [cited 2025 March 21]. 36 p. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/statistics/2019/04/scottish-cancer-patient-experience-survey-2018-national-report/documents/scottish-cancer-patient-experience-survey-2018-national-results/scottish-cancer-patient-experience-survey-2018-national-results/govscot%3Adocument/scottish-cancer-patient-experience-survey-2018-national-results.pdf

Scottish Government. Scottish Cancer Patient Experience Survey 2018 Technical Report. [online]. United Kingdom; 2019 April [cited 2025 March 21]. 31 p. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/research-and-analysis/2019/04/scottish-cancer-patient-experience-survey-2018-technical-report/documents/scottish-cancer-patient-experience-survey-2018-technical-report/scottish-cancer-patient-experience-survey-2018-technical-report/govscot%3Adocument/scottish-cancer-patient-experience-survey-2018-technical-report.pdf

Scottish Government. The Scottish Health Survey 2022 Report Volume 2 Technical Report. [online]. United Kingdom; 2023 December [cited 2025 March 21]. 190 p. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/statistics/2023/12/scottish-health-survey-2022-volume-2-technical-report/documents/scottish-health-survey-2022-edition-volume-2-technical-report/scottish-health-survey-2022-edition-volume-2-technical-report/govscot%3Adocument/scottish-health-survey-2022-edition-volume-2-technical-report.pdf

South Dakota Department of Health. Community Survey Report 2019. [online]. United States of America; 2019 October [cited 2025 March 21]. 23 p. Available from: https://doh.sd.gov/media/r4ccgaet/community_survey_report_2019.pdf

State of Alaska Department of Health and Social Services. 2016 – 2019 Annual Behavioral Health Consumer Survey Return Rates and Client Evaluation of outpatient Services Statewide Report Card. [online]. United States of America; 2021 October [cited 2025 March 21]. 13 p. Available from: http://alaska.access.preservica.com/uncategorized/IO_c3eb85ec-1967-41a1-b81d-21f561c86049/

Statistics Canada. Mental Health and Access to Care Survey (MHACS). [online]. Canada; 2023 September [cited 2025 February 14]. Available from: https://www23.statcan.gc.ca/imdb/p2SV.pl?Function=getSurvey&Id=1378635

Statistics Canada. Mental health and Access to Care Survey, 2022. [online]. Canada; 2022 September [cited 2025 February 14]. Available from: https://www.statcan.gc.ca/en/statistical-programs/instrument/5015_Q2_V1

Wyoming Department of Health. Wyoming Needs Assessment Quantitative Research. [online]. United States of America; 2022 March [cited 2025 March 21]. 70 p. Available from: https://wyprepmatters.com/wp-content/uploads/2022/05/Gen-Pop-FINAL.pdf