Publication - Research and analysis
Developing a Mental Health Experience of Services (MHES) Survey for Scotland
This report explores and summarises the requirements from and options for a National Mental Health Experience of Services (MHES) survey. The MHES would gather regular data on service user experiences and help inform standards measurement and service improvement, policy development and NHS reform.
Next steps
The recommended next stages of the process are set out below.
Survey Development and Launch Flowchart
1. Secure resources for survey development
- Internal resources (staff time)
- Budget for commercial survey suppliers
2. Establish a working group to develop a pilot MHES survey
- Agree on broad approach (e.g. which services to include)
- Secure involvement of early adopters of Core Standards
3. Agree on specific elements of survey design
- Confirm whether to proceed with aspects of survey design where consensus emerged in the scoping review
- Decide how to proceed where there is no consensus
- Key issues include:
- Sample size requirements
- Use of existing databases and related ethical/data privacy considerations
- Survey frequency
- Accessibility mitigations
4. Develop a detailed specification for the survey
- Establish internal staff time required to manage the survey
- Seek quotes from experienced commercial survey suppliers
- Revisit step 3 as needed and revise design elements to balance requirements with available resources
5. Commission and begin survey setup
- Collaborate with commercial supplier to develop and set up the survey
- Develop and pilot survey questions
- Engage service users with lived experience
6. Survey launch
Contact
Email: socialresearch@gov.scot