Publication - Advice and guidance

Coronavirus (COVID-19): shielding support and contacts

Details of shielding support for vulnerable people to arrange for food and medicine deliveries, and other support services.

Coronavirus (COVID-19): shielding support and contacts

Prescription deliveries

Local services are helping pharmacies to deliver prescriptions, prioritising those who are not currently able to leave the house. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by: 

    • asking someone who can pick up your prescription from the local pharmacy, and leave them at your door for you (this is the best option, if possible)
    • contacting your local authority who will be able to arrange for your medicines to be delivered to your home 
    • if you get medicines or equipment from your hospital care team, they will make arrangements to have them delivered to you

Changing your prescription

If you need to change your prescription, please telephone your GP. Your GP may wish to discuss this with you, and will then send your prescription on to the pharmacy.

If your prescription does not turn up

If your arranged prescription delivery does not turn up, please contact your local authority helpline.

Date and time of prescription delivery

 If you would like to change the date and/or time of your prescription delivery, please contact your local authority helpline