Publication - Advice and guidance

Coronavirus (COVID-19): shielding support and contacts

Details of shielding support for vulnerable people to arrange for food and medicine deliveries, and other support services.

Contents
Coronavirus (COVID-19): shielding support and contacts
Contacts

Contacts to arrange shielding support

If you are at higher risk of severe illness from COVID-19 and need support with shielding, use this page to find the telephone number for your local authority’s shielding support line.

They will be able to arrange for food and medicine deliveries if you need them, and signpost you to other support services.

You can also find advice on shielding on NHS Inform.

Local authority Contact Website
Aberdeen City Council Tel: 0800 0304 713 Aberdeen City Council website: coronavirus information
Aberdeenshire Council Tel: 0808 196 3384
Opening hours: Monday to Friday 08:00 to 20:00. Saturday to Sunday 08:00 to 20:00.
Grampian Coronavirus Assistance Hub
Angus Council

Tel: 03452 777 778
Opening hours: Monday to Friday - 08:45 to 17:00. For out of hours on weekends and evenings between 16:45 and 21:00 call 01382 307964

Tayside Cares website
Argyll and Bute Tel: 01546 605 524 

Opening hours: Monday to Friday - 09:00 to 17:00

Argyll and Bute coronavirus help and support
City of Edinburgh Tel: 0131 200 2388
Email: shielding@edinburgh.gov.uk 
Edinburgh City Council: information for high risk and vulnerable people
Clackmannanshire Tel: 01259 45 2275
Email: communitysupport@clacks.gov.uk
Opening hours: Monday to Friday - 09:00 to 17:00. Saturday to Sunday - 10:00 to 16:00
Clackmannanshire: community and support information
Comhairle nan Eilean Siar Customer services: 01851 600 501
Health and social care: 01851 822 708
Email: enquiries@cne-siar.gov.uk
Comhairle nan Eilean Siar website: coronavirus information
Dumfries and Galloway Council Tel: 01387 260 600
Email: c-19shield@dumgal.gov.uk
Dumfries and Galloway Council shielding information
Dundee City Council Tel: 0300 123 1403 (08:30 to 17:00)
Out of hours urgent requests: 01382 307964
Tayside Cares website
East Ayrshire

Tel: 01563 554 400
(Monday to Thursday: 09:00 to 17:00
Friday: 09:00 to 16:00

Saturday and Sunday: 09:00 to 15:00)
Email: CustomerServices@east-ayrshire.gov.uk

East Ayrshire coronavirus support

East Dunbartonshire Council

Tel: 0141 777 3345
Email: shielding@eastdunbarton.gov.uk
Opening hours: Monday to Friday - 09:00 to 17:00
East Dunbartonshire shielding information
East Lothian

Tel: 01875 824 300 (10:00 to 15:00 Monday to Friday)
Email: customerservices@eastlothian.gov.uk
Opening hours: Everyday – 08:00 to 20:00

East Lothian Council website: coronavirus information

East Renfrewshire Council

Tel: 0141 577 3093
Email: shielding@eastrenfrewshire.gov.uk
Opening hours: Monday to Friday - 08:45 to 16:45
East Renfrewshire coronavirus information
Falkirk

Tel: 0808 100 3161 (9:00 to 18:30)

Falkirk Council coronavirus support
Fife

Phone: 0800 952 0330
Email: covid.communityhelpline@fife.gov.uk
For medicines: www.fva.org/prescriptions
Opening hours: Monday to Friday - 09:00 to 17:00

Fife Voluntary Action

Fife Council website: coronavirus information

Glasgow City Council Tel: 0141 276 1185
Email: ShieldingResponse@glasgow.gov.uk
Opening hours: Everyday 09:00 to 17:00
Glasgow City Council: coronavirus advice
Highland Council

Tel: 01349 886669

Highland Council shielding information
Inverclyde Council

Tel: 01475 715 274
Email: shielding@inverclyde.gov.uk

Inverclyde coronavirus information
Midlothian

Tel: 0131 270 7500  (8:00 to 18:00 Monday to Friday)
Email: shielding-covid19@midlothian.gov.uk

Midlothian Council website: coronavirus information

#MidHelp

Moray Council

Tel: 0808 196 3384
Opening hours: Monday to Friday 08:00 to 20:00. Saturday to Sunday 08:00 to 20:00.

Grampian Coronavirus Assistance Hub
North Ayrshire Council Tel: 01294 310 000
Email: contactus@north-ayrshire.gov.uk
North Ayrshire Covid updates for communities
North Lanarkshire

Tel: 03005 550 407
Email: Communitymatters@northlan.gov.uk
Opening hours: Everyday 08:00 to 20:00

North Lanarkshire shielding information

Orkney Islands Council

Tel: 01856 879 900
Email: coronavirussupporthub@orkney.gov.uk
Orkney: Opening hours: Everyday 09:00 to 17:00

Orkney information hub
Orkney Council coronavirus information
Perth & Kinross Council

Tel: 0345 301 1100 (08.45 to 17.00 Monday to Friday)

Perth & Kinross Council coronavirus community support
Renfrewshire Council Tel: 0300 300 0230 
Email: Shielding.Support.Referrals@renfrewshire.gov.uk
Opening hours: Everyday 08:45 to 16:45
Renfreshire Council shielding information
Scottish Borders Tel: 0300 100 1800 (press option 7) 
Email: covid-19community@scotborders.gov.uk
Scottish Borders Council website: coronavirus infromation
Shetland Islands Council

Tel: 0800 030 8780
Email: covid19support@shetland.gov.uk

Shetland Islands Council website: coronavirus information
 
South Ayrshire Council

Main number: 0300 123 0900
Helpline: 01292 616 101
Email: c19.CommunitySupport@south-ayrshire.gov.uk

South Ayrshire community support information
South Lanarkshire Council

Tel: 0303 123 1009
Helpline hours: Monday to Friday, 09:00 to 17:00 
Saturday and Sunday, 08:45 to 16:45
Email: communities@southlanarkshire.gov.uk

South Lanarkshire Council coronavirus information
Stirling Tel: 01786 404040  Stirling Council website: coronavirus information
West Dunbartonshire Council Tel: 01389 738282 (press option 5)
Email: crisissupport@west-dunbarton.gov.uk 
Opening hours: Monday to Thursday - 09:00 to 16:30. Friday - 09:00 to 15:30
West Dunbartonshire coronavirus support
West Lothian Council 01506 281 000 West Lothian shielding support
West Lothian covid support