Publication - Advice and guidance

Coronavirus (COVID-19): advice for people at highest risk

Advice to help people in the Covid highest risk group make informed decisions and access support services.

Coronavirus (COVID-19): advice for people at highest risk
Shopping

Going shopping 

Those who are at highest risk from COVID should follow the same advice and guidance as everyone else on shopping for food. You can find the advice on shopping at level 0 here.

Supermarkets and shops are making shopping safer

Most supermarkets and shops now have areas where you can clean your hands, trolleys and baskets. There are safety screens at check outs and more self-service and contactless options. They have also increased the ways someone else can shop for you.

Since the start of the pandemic, many stores have also introduced measures to make shopping trips easier and safer for vulnerable and older customers. These include priority hours, help with your shopping in-store and in-store home deliveries.

Shopping in person

If you go to the shops, or if someone goes to the shops for you, make getting your shopping safer by:

  • reducing the number of times you go shopping
  • going to the shops at quieter times
  • putting on your face covering before touching baskets or trolleys
  • cleaning the handles of your trolley or basket before you use them
  • using hand sanitiser when you arrive and leave
  • avoiding touching doors with your hands 
  • using contactless payment if you can

If you need additional support because you have a hidden disability such as autism, dementia, visual or hearing impairment, or anxiety, you can alert a member of staff at the Welcome Desk or speak to the queue marshal if the store has one.

You can also pick up a sunflower lanyard at Sainsbury’s and Marks and Spencer’s. This shows shop assistants that you may need help finding items or need more time at the checkout.

Priority hours

Priority hours have been introduced in the following stores for disabled and older customers or those who need more help:

Retailer

Priority times

Additional info

Co-op

Every day stores will open between 8.00 – 9.00 Monday to Saturday and from 10am to 11am on Sundays

Access to Co-op stores is not restricted in these times, but colleagues will be on hand to offer assistance to anybody who needs it

 

M&S

‘Book and Shop’ service allows customers to book a guaranteed slot to shop at their local store. This means they do not  need to queue when they arrive.

M&S book and shop

Start times are allocated in 30-minute intervals. When they arrive, customers should check-in with the hosts at the store entrance

Sainsbury’s

Priority access to elderly and vulnerable customers and for NHS and care workers with an NHS ID

 

Priority queueing for any customer meeting this criteria is available to ensure quick and easy access to stores.

If your usual supermarket is not listed above, you can call them to ask what support they offer to those who need help when shopping.

Face coverings

The Scottish Government mandates the wearing of face coverings on transport, most indoor public places, shops, and communal areas in workplaces. Face coverings play a role in preventing the transmission of COVID-19.

If you need a face covering exemption card to shop, apply on the Face Covering Exemption Card website 

Shopping from home

Many supermarkets and shops offer online shopping and delivery, click and collect, in-store shopping with delivery and ordering by phone.

Priority access to online supermarket delivery slots

If you prefer to shop online, you can get priority access to online supermarket delivery slots. If you have not yet registered for a priority slot you can find out how to register at mygov.scot.

Gift card schemes

You can ask family, friends or neighbours to help with your shopping. Gift card schemes are a way for others to pay for shopping online or in store for you. Depending on the scheme, the gift card can be posted or emailed to you or the person you have chosen to help you. You will need to have the email address for the person who is helping you if you want the e-gift card to be sent directly to them.

Retailer

Gift card scheme

More information

Help

Asda

 

Volunteer shopping card:

E-gift card sent by email 

Asda volunteer shopping e-card

 

Phone: 0800 519 33 33

(9am – 5pm Monday to Friday)

Volunteer shopping Card:

Physical card sent by post

Asda volunteer shopping card

 

Aldi

Aldi shopping voucher:

Physical card which can be ordered online and sent by post
 

Aldi shopping voucher

 

Phone: 0800 042 0800

Email: vouchers@aldi.co.uk

Co-op

Community Shopping Card:

Physical card which can be ordered by phone and sent to you by post. You can then pass the card to a person of your choice

Cannot currently be ordered online

Phone: 0800 029 4592

You can also use this phone line to connect to local volunteers in your local area if you need help to collect and deliver shopping.

M&S

E-gift card:

The e-gift card can be ordered online and emailed to a person of your choice.

A barcode will be emailed to you or the person who is helping you. This can be shown at the till or scanned at self-checkouts in store.

M&S We’re All in this Together e-gift card 

Phone: 0333 014 8444

Morrisons

Digital gift card:

 ordered online and the card will be sent by email to a person of your choice

Morrisons gift card

 

Phone: 0344 381 5042

Physical card:

Order a physical gift card online and it will be sent by post

Morrisons gift card

 

Sainsbury’s

Volunteer shopping card:

The e-gift card can be bought online and will be sent by email

Sainsbury's gift card

 

Phone: 0371 200 1597 

Email: Sainsburys@voucherexpress.net

Tesco

Volunteer e-gift card:
The volunteer e-gift card can be ordered online and emailed.

Tesco gift cards

 

Phone: 0800 50 55 55

Waitrose

Physical gift card:

The gift card can be ordered online and will be sent by post

John Lewis gift card

Phone: 0330 123 0350

Volunteer e-gift card:

The volunteer e-gift card can be ordered online and will be sent by email with no need to print 

Waitrose gift card

Food boxes

The contents of food boxes vary by supplier and are subject to change. Delivery charges may also apply. These prices are correct on the 13 July 2021. Check with your retailer for the most up-to-date information.

Retailer

What is the offer

Costs

Delivery

More information

Morrisons

A variety of different food boxes including vegan, vegetarian, meat eater, gluten-free boxes

£20 - £35

Country-wide. Next day delivery if ordered before 3pm

Morrisons food boxes

Call 0345 611 6111

Door step delivery service for those self-isolating or at risk. Individuals can order for a pre-set list of essential items

Delivery charges
Elderly and vulnerable: free Students: £2
Standard: £4.50

Next day delivery

Must live within 10 miles of a store

Morrisons doorstep deliveries
 

0345 611 6111

Prepared meals 

Retailer

What is the offer

Cost

More information

Parsley Box

Prepared meals

Varies

Food does not need refrigerated

Wiltshire Farm Foods

Prepared meals

Varies

Dedicated telephone line for those at risk: 0800 066 2610.

Online deliveries

Most of the larger supermarkets now offer the option to shop and pay for your groceries online, and have your groceries delivered to you or a location of your choice. These prices are correct on the 13 July 2021. Check with your retailer for the most up-to-date information

Retailer

Minimum spend for online deliveries

Charges if don’t meet minimum

spend

More information

Asda

£40

£3

ASDA online deliveries

Co-op

£15

-

Co-op online deliveries available from 650 stores, but not yet a national service. Orders come from the local store. Maximum order £30

Iceland

£25

£2 for orders under £35

Iceland online deliveries

M&S

 

 

 

M&S online deliveries

Morrisons

£40

Charges vary

Morrisons online deliveries charges vary depending on your delivery address, the day and time of your chosen slot and the value of your order

Sainsbury's

£25

Orders under £40: £7
 

Orders over £40: £1 - £4.50

Sainsbury’s online deliveries

Scotmid

-

£3 - £3.50

Scotmid Snappy Shopper app deliveries in the central belt only

Tesco

£40

£4

Tesco online deliveries

Waitrose

£40

No charge but must meet minimum spend

Waitrose online deliveries

Click and collect

Many supermarkets offer click and collect. You shop online and collect them from the sore. See below for more details on the different click and collect services available. These prices are correct on 13 July 2021. Check with your retailer for the most up-to-date information.

Retailer

Minimum spend for click & collect service

Charges

More information

Aldi

In certain circumstances you may be required to meet a minimum spend to place an order. Check the information during the booking process.

No charge but must meet the minimum spend

Aldi click and collect

Asda

£25

£3 if below minimum spend

ASDA click and collect

Co-op

£15

No charge but must meet minimum spend

Co-op click & collect

Morrisons

No minimum spend

Charges vary

Morrisons click & collect

Sainsbury's

£40

£4 if below minimum spend

Sainsbury’s click & Collect

Tesco

£25 (to place an order)

 

Tesco click and collect

Waitrose

£40

No charge but must meet minimum spend

Click and collect

Deliveroo

Some supermarkets have introduced a service which will deliver a range of items to customers’ doors through Deliveroo.

Retailer

Minimum spend for Deliveroo service

Charges

More information

Aldi

 

 

 

There is a minimum order of £20. If you do not reach this, you will be charged up to £5.

Delivery fee is £4.50 - £5.00 plus service fee 

Aldi Deliveroo service

Co-op

Check online before ordering for information on minimum spend

Check online for charges

Coop Deliveroo service

 

Morrisons

Check online before ordering for information on minimum spend

Check online for charges

You can order from over 200 grocery items from Morrisons stores for Deliveroo delivery

Waitrose

Check online before ordering for information on minimum spend

Check online for charges

Waitrose Deliveroo - Byres Road

In-store home deliveries

This is for you if you like to shop in person but struggle to get your shopping home. These supermarkets will deliver your groceries to your door after you have bought them in the store.

Supermarket

In-store home deliveries

Extra information

Iceland

Spend £25 in-store for a free delivery the same day to your home

In store delivery

Phone line deliveries

Two supermarkets, Morrisons and Sainbury’s, offer the option to order groceries by phone.

To place an order with Morrison’s, phone 0345 611 6111 and select option five.

Details of how to place an order by phone with Sainsbury’s will be sent to you by email if you choose to register with them for priority access. Alternatively, you can contact the National Helpline which will provide you with details of Sainsbury’s priority line for customers.

Supermarket contact details

Retailer

Phone details

Email/online contact form

Aldi

0800 042 0800

customer.service@aldi.co.uk

Asda

0800 952 0101

Asda contact form

Co-op

0330 041 7737

cooponlinedelivery@coop.co.uk

 

Iceland

0800 328 0800

Iceland contact form

Lidl

0800 977 7766

 

M&S

0333 014 8000

Marks and Spencer contact form

Morrisons

0345 611 6111

Morrisons contact form

Sainsbury's

0800 636 262

 

Sainsbury’s contact form

 

Scotmid

0131 335 4400

 

Scotmid contact form

Tesco

0800 323 4040

Tesco contact form

Waitrose

0800 188 884

customerserviceteam@waitrose.co.uk

 

If you cannot access food or other essentials

Your local authority can offer support if you cannot access food or other essentials. You can contact them via the free National Assistance Helpline on 0800 111 4000.


First published: 23 Feb 2021 Last updated: 19 Jul 2021 -