Publication - Advice and guidance

Coronavirus (COVID-19): Scotland's route map - what you can and cannot do

Information about easing the coronavirus lockdown restrictions.

Coronavirus (COVID-19): Scotland's route map - what you can and cannot do


What should I do if there’s a medical emergency and when can I go to my GP?

The NHS remains open for everyone, and you should not delay accessing any help you need during the pandemic.

Your GP and community pharmacy is open, with many GP surgeries offering phone or video consultations to find out what additional help you might need. Contact them first. You can continue to access Primary Care Out of Hours Services by contacting NHS 24 or 111.

If you are experiencing symptoms of COVID-19, please call 111 and in any medical or health emergency always call 999.

When will my local hospital restart its usual NHS services?

Preparation work is being done by health boards to restart NHS services covering primary and community services, including mental health.

We have published a framework which will allow health boards to prioritise cancer surgery for those most in need of cancer treatment. We plan to restart, where possible, urgent elective surgery previously paused, as well as IVF treatment, following the approval of Human Fertilisation and Embryology Authority.

We are also planning to retain COVID-free GP services, including scaling up digital consultations.

In Phase 2, remobilisation plans will be implemented by Health Boards and Integrated Joint Boards to increase the provision for the backlog of demand, urgent referrals and the triage of routine services. This Phase will see the reintroduction of some chronic disease management, which could include pain and diabetic services. 

Phase 3 will see an expansion of screening services and adult flu vaccinations.

By Phase 4, the full range of health and social care services will be provided with greater use of technology to provide improved services to citizens.

When will my surgery go ahead?

We are considering how we can begin to safely restart NHS services and restart, where possible, urgent electives previously paused. In doing, so we need to achieve a careful balance in managing our healthcare capacity.

When can I make a dentist or optician appointment?

There is now increased emergency eye care and dental services available.

Dental practices are now making preparations to open, and from 22 June we will see an increase in the availability of urgent dental services. Practices are expected to begin seeing registered patients for more routine care in Phase 3.

In Phase 2, the range of optometry and ophthalmology services will be expanded from 29 June, with all community optometry reopening with social distancing safeguards expected in Phase 3.