Publication - Advice and guidance

Coronavirus (COVID-19): tourism and hospitality sector

Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist.

Coronavirus (COVID-19): tourism and hospitality sector
Related guidance

Related guidance

Industry guidance

Links to some of the main items of industry produced guidance for the sector. This is aimed at the operational level of sub-sectors and has been developed by experts in the field with experience of individual settings. You should refer to the one that relates best to your business.

UK Hospitality guidelines – which covers a range of sectors

  • hotels and hostels
  • other accommodation and related – B&Bs, self-catering
  • restaurants and casual dining
  • pubs and bars
  • nightclubs
  • amusement parks, funfairs, attractions, family entertainment centres 
  • holiday parks
  • quick service, coffee shops, takeaways
  • food service management

British Retail Consortium – physical distancing in shop premises

Association of Scotland’s Self-caterers – cleaning protocols

National Caravan Council/British Holiday and Home Parks Association – all aspects of preparation for safe operating – see relevant section of UK Hospitality industry guidance

Association of Scottish Visitor Attractions – covering the visitor attraction sector

Sail Scotland – all aspects of preparation for safe operating

Wild Scotland – for wildlife, adventure and activity operations in Scotland

Betting and gaming council – guidance for Casinos

Outdoor access/National Parks – including:

The Showman’s Guild – operational guidance for the funfair sector

The Bingo Association operational guidance

BACTA Guidance (amusement arcades)

Country Sports in Scotland - A Framework for Appropriate COVID-19 Precautions Following Lockdown

Scottish Tourist Guides Association – guidelines for walking tours

Good to Go standard

The Good to Go standard initiative is a self-certification scheme developed by VisitEngland in partnership with VisitScotland, VisitWales and Tourism Northern Ireland. It is directly  linked to national and sector specific public health and safety guidelines and  aims to give confidence to businesses, visitors and communities of high standards of compliance and hygiene in tourism establishments. It will operate through an online portal, backed up by process checks and supported by a call-centre facility to answer more detailed questions from businesses. It is due to launch shortly and links will be updated when live.

UK Government guidance

Scottish Government advice and support


Fair Work during the COVID-19 crisis

Other sources of COVID-19 information

To contact Police Scotland for Protective Security advice, please contact your local Counter Terrorism Security Adviser:


Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

First published: 16 Apr 2021 Last updated: 28 Jul 2021 -