Coronavirus (COVID-19): tourism and hospitality sector guidance

Related guidance

• industry guidance
• Good to Go standard
• UK Government guidance
• Scottish government advice and support
• legislation
• Fair Work during the COVID-19 crisis
• other sources of COVID-19 information

Industry guidance

Links to some of the main items of industry produced guidance for the sector. This is aimed at the operational level of sub-sectors and has been developed by experts in the field with experience of individual settings. You should refer to the one that relates best to your business.

UK Hospitality guidelines – which covers a range of sectors

• hotels and hostels
• other accommodation and related – B&Bs, self-catering
• restaurants and casual dining
• pubs and bars
• nightclubs
• amusement parks, attractions, family entertainment centres 
• holiday parks
• quick service, coffee shops, takeaways
• food service management

British Retail Consortium – physical distancing in shop premises

Association of Scotland’s Self-caterers – cleaning protocols

National Caravan Council/British Holiday and Home Parks Association – all aspects of preparation for safe operating – see relevant section of UK Hospitality industry guidance

Association of Scottish Visitor Attractions – covering the visitor attraction sector

Sail Scotland – all aspects of preparation for safe operating

Wild Scotland – for wildlife, adventure and activity operations in Scotland

Outdoor access/National Parks – including:

• Loch Lomond and the Trossachs National Park
• Cairngorms National Park

Country Sports in Scotland - A Framework for Appropriate COVID-19 Precautions Following Lockdown

Good to Go standard

The Good to Go standard initiative is a self-certification scheme developed by VisitEngland in partnership with VisitScotland, VisitWales and Tourism Northern Ireland. It is directly  linked to national and sector specific public health and safety guidelines and  aims to give confidence to businesses, visitors and communities of high standards of compliance and hygiene in tourism establishments. It will operate through an online portal, backed up by process checks and supported by a call-centre facility to answer more detailed questions from businesses. It is due to launch shortly and links will be updated when live.

UK Government guidance

• Working Safely during COVID-19

Scottish Government advice and support

• Summary of COVID-19 developments in Scotland
• Coronavirus (COVID-19): framework for decision making
• Coronavirus (COVID-19): framework for decision making – Scotland’s route map through and out of the crisis
• Coronavirus (COVID-19): business and physical distancing guidance
• Further guidance on physical distancing can be found on NHS inform.
• Advice on substantive support packages available for business and their employees
• Guidance on childcare and for key workers
• COVID-19 information and guidance for general (non-healthcare) settings
• Guidance for the construction sector in Scotland
• A list of Scottish Procurement Policy Notes (SPPNs) can be found on gov. scot.
• SPPN 4/2020 covers procurement related issues as a consequence of the COVID-19 outbreak 
• SPPN 5/2020 sets out guidance for public bodies on options for payment to their suppliers to ensure service continuity during the current COVID-19 outbreak

Legislation 

• Coronavirus (Scotland) Act 2020
• Coronavirus (Scotland)(No. 2) Act 2020
• Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020

Fair Work during the COVID-19 crisis

• Please see our Joint Statement with the STUC

Other sources of COVID-19 information

• UK Government guidance on working safely during COVID-19 in different workplaces
• The Health and Safety Executive (HSE)  have provided advice related to COVID-19
• Food Standards Scotland provide guidance for food business operators and employees
• Further detailed guidance on security can be found at:
• https://www. cpni. gov. uk/staying-secure-during-covid-19-0
• https://www. gov. uk/government/organisations/national-counter-terrorism-security-office

To contact Police Scotland for Protective Security advice, please contact your local Counter Terrorism Security Adviser:

• North
• East
• West