Publication - Advice and guidance
Coronavirus (COVID-19): tourism and hospitality sector
Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist.
Related guidance
- industry guidance
- Good to Go standard
- UK Government guidance
- Scottish government advice and support
- legislation
- Fair Work during the COVID-19 crisis
- other sources of COVID-19 information
Industry guidance
Links to some of the main items of industry produced guidance for the sector. This is aimed at the operational level of sub-sectors and has been developed by experts in the field with experience of individual settings. You should refer to the one that relates best to your business.
UK Hospitality guidelines – which covers a range of sectors
- hotels and hostels
- other accommodation and related – B&Bs, self-catering
- restaurants and casual dining
- pubs and bars
- nightclubs
- amusement parks, funfairs, attractions, family entertainment centres
- holiday parks
- quick service, coffee shops, takeaways
- food service management
British Retail Consortium – physical distancing in shop premises
Association of Scotland’s Self-caterers – cleaning protocols
National Caravan Council/British Holiday and Home Parks Association – all aspects of preparation for safe operating – see relevant section of UK Hospitality industry guidance
Association of Scottish Visitor Attractions – covering the visitor attraction sector
Sail Scotland – all aspects of preparation for safe operating
Wild Scotland – for wildlife, adventure and activity operations in Scotland
Betting and gaming council – guidance for Casinos
Outdoor access/National Parks – including:
The Showman’s Guild – operational guidance for the funfair sector
The Bingo Association operational guidance
BACTA Guidance (amusement arcades)
Country Sports in Scotland - A Framework for Appropriate COVID-19 Precautions Following Lockdown
Scottish Tourist Guides Association – guidelines for walking tours
Good to Go standard
The Good to Go standard initiative is a self-certification scheme developed by VisitEngland in partnership with VisitScotland, VisitWales and Tourism Northern Ireland. It is directly linked to national and sector specific public health and safety guidelines and aims to give confidence to businesses, visitors and communities of high standards of compliance and hygiene in tourism establishments. It will operate through an online portal, backed up by process checks and supported by a call-centre facility to answer more detailed questions from businesses. It is due to launch shortly and links will be updated when live.
UK Government guidance
Scottish Government advice and support
- Summary of COVID-19 developments in Scotland
- Coronavirus (COVID-19): framework for decision making
- Coronavirus (COVID-19): framework for decision making – Scotland’s route map through and out of the crisis
- Coronavirus (COVID-19): business and physical distancing guidance
- Further guidance on physical distancing can be found on NHS inform.
- Advice on substantive support packages available for business and their employees
- Guidance on childcare and for key workers
- COVID-19 information and guidance for general (non-healthcare) settings
- A list of Scottish Procurement Policy Notes (SPPNs) can be found on gov. scot.
- SPPN 4/2020 covers procurement related issues as a consequence of the COVID-19 outbreak
- SPPN 5/2020 sets out guidance for public bodies on options for payment to their suppliers to ensure service continuity during the current COVID-19 outbreak
Legislation
- Coronavirus (Scotland) Act 2020
- Coronavirus (Scotland)(No. 2) Act 2020
- Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020
Fair Work during the COVID-19 crisis
- Please see our Joint Statement with the STUC
Other sources of COVID-19 information
- UK Government guidance on working safely during COVID-19 in different workplaces
- The Health and Safety Executive (HSE) have provided advice related to COVID-19
- Food Standards Scotland provide guidance for food business operators and employees
- Further detailed guidance on security can be found at:
- https://www. cpni. gov. uk/staying-secure-during-covid-19-0
- https://www. gov. uk/government/organisations/national-counter-terrorism-security-office
To contact Police Scotland for Protective Security advice, please contact your local Counter Terrorism Security Adviser:
Contact
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000
Post:
The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG