Publication - Advice and guidance

Coronavirus (COVID-19): tourism and hospitality sector guidance

Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist.

Next steps

This guidance applies until further notice. It sets out our current advice and guidance on dealing with COVID-19 within the tourism and hospitality sector. It aims to steer all parties on the first steps of the route-map towards restarting activities while being mindful of the overarching public health considerations.

Our next step is to continue to develop plans to address the wider issues needed to get the industry restarted again and on the road to recovery.  

This will happen in a phased manner as set out in the Coronavirus (COVID-19): framework for decision making – Scotland’s route map through and out of the crisis. The route map provides an indication of the order in which we will carefully and gradually seek to lift current restrictions. All of this will be evidence-led, upon which the indicative date of 15 July for the tourism and hospitality sector is conditional.

Easing restrictions will not mean returning to how things were before the pandemic. Physical distancing, hand hygiene, and other critical behaviours will be essential in each area to ensure public and workforce confidence.

This guidance will be updated and reviewed as required in consultation with the sector’s employers and unions. Please ensure you use the latest version.

It is for individual businesses in conjunction with trade bodies, sector organisations, trade unions and workforce representatives selected by employees to decide how best to successfully adopt and adapt guidance for their individual circumstances.  Individual businesses and trade organisations will have responsibility for their self-produced guidelines, which should be regularly reviewed to reflect any changes made at government level.


Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

First published: 19 Nov 2020 Last updated: 27 Nov 2020 -