Publication - Advice and guidance

Coronavirus (COVID-19): tourism and hospitality sector

Guidance for the tourism and hospitality sector, including procedures for staff and customer safety.

Coronavirus (COVID-19): tourism and hospitality sector
General guidance

General guidance

On 9 August Scotland’s protection levels were replaced by baseline measures. These apply across the country. Please refer to the central guidance, including measures effective from 26/27 December, and familiarise yourself with the detail.  You will need to consider the guidance in relation to your business and, where necessary, make plans for how to implement them.

In summary this includes:

  • legal requirement to wear face coverings in indoor settings subject to exemptions
  • legal requirement for businesses to continue to collect contact details from customers
  • limitations on numbers attending events

Safer workplaces guidance

Employers have a duty to manage workplace risks under existing health and safety legislation, in addition to the specific requirements set out in the Coronavirus regulations.

Although most legal COVID-19 restrictions have been lifted (with the exception of measures that apply from 26/27 December 2021), employers must continue to manage the risk of transmission of the virus in their workplace. This means that employers must:

  • follow the safer workplaces guidance
  • continue to conduct and regularly review COVID-19 risk assessments
  • continue to take steps to meet existing health and safety requirements
  • continue to consult the workforce on health and safety matters - talking to workers and their representatives helps reduce risks.

Safer workplaces guidance is available. 

Good practice

In addition to the baseline measures, measures that apply from 27 December and safer workplaces guidance, we encourage businesses to continue with the good practice they have developed over the course of the pandemic that has helped prevent viral spread. This would include for example, maximising ventilation and enhanced cleaning.

For further information on good practice guidance, please see the good practice guidance page

Future plans

We anticipate that it may be necessary to keep some mitigating measures in place until early 2022, in order to help manage the increased pressure the NHS will face over the winter period. However we will continue to review the position every 3 weeks to ensure any measures remain necessary and proportionate.

Weddings and funerals - for more information on the rules for weddings and funerals see the staying safe guidance (weddings and funerals section).

Scottish Government guidance

  • general safer workplaces guidance has been developed for businesses and workplaces on reducing the risk of COVID-19 and supporting staff and customers.
  • ventilation: by taking measures to increase the volume of fresh air entering a building, such as opening windows, doors or vents or using appropriate mechanical systems, you can help minimise the risk of spreading COVID-19 to colleagues and customers. Please see the ventilation guidance for further details.

Industry guidance

For good practice, we would encourage you to visit the websites of the following organisations. Their guidance will be updated following the publication of this guidance and links added in due course.

You should refer to the one that relates best to your business.

  • UK Hospitality – for general hospitality businesses
  • Association of Scotland’s Self Caterers
  • National Caravan Council/British Holiday and Home Parks Association 
  • Association of Scottish Visitor Attractions
  • Scottish Tourist Guides Association
  • Night Time Industries Association – for nightclubs, music venues and similar premises.


Fair Work during the COVID-19 crisis


Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

First published: 16 Dec 2021 Last updated: 5 Jan 2022 -