Publication - Advice and guidance

Coronavirus (COVID-19): tourism and hospitality sector

Guidance for the tourism and hospitality sector, including procedures for staff and customer safety.

Coronavirus (COVID-19): tourism and hospitality sector
Frequently asked questions (FAQs)

Frequently asked questions

These questions and answers are aimed at providing further clarity to sector businesses following publication of Scottish Government guidance. It is not separate to government guidance but designed to complement it.

Face coverings in hospitality settings

 

Q: Does a customer have to be seated to take their face covering off?
A: Yes, from 27 December table/at seat service applies in hospitality therefore customers should be seated to consume food and drink.

Q: What if customers are not complying with the rules – what should operators do?
A: The responsibility is, in the first instance, on the individual to follow the rules.  Operators should advise customers to follow the rules. If non-compliance is deliberate and persistent operators may wish to refuse service.  Everyone is expected to play their part to ensure risk is kept to a minimum and help keep businesses open. Face coverings are a legal requirement which can, if appropriate, be enforced by the police through a fixed penalty notice.

Q: Are businesses still required to collect customer data?
A: Businesses are required to collect details of customers, either through the Check-In App or by means of another method. This responsibility lies with the business. Further information is available.

Q: Does every member of staff have to wear a face covering?
A: All staff are required to wear face coverings whilst in any communal indoor area. There is an exemption for:

  • staff who are more than 2 metres away from the public/colleagues or
  • they are behind a suitable partition or
  • they are undertaking food handling tasks, to avoid risk to the hygiene or safety of food arising from or in connection with the wearing of a face covering

Q: If a customer claims to be exempt from wearing a face covering for health reasons should we ask for proof?
A: There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. 

Q: If a staff member claims to be exempt from wearing a face covering for health reasons should we ask for proof?
A: Individual risk assessments for vulnerable employees require to be undertaken and any medical condition requiring exemption from face coverings may trigger this requirement.

Weddings ceremonies, civil partnership registrations and receptions

 

Q: What about face coverings at marriage ceremonies from 17 December 2021
A: Unless an exemption applies, those attending a wedding will need to wear a face covering at a marriage ceremony or civil partnership registration at an indoor public place. You can find further information on exemptions in our face coverings guidance.

Children under 12 are not required to wear a face covering. 

There will continue to be some exemptions from the requirements for face coverings that are specific to marriage and civil partnership.

The celebrant or local authority registrar leading a marriage ceremony or civil partnership registration is exempt from wearing a face covering. From 17 December 2021, this is provided that they are either able to remain at least 2 metres from others present, or there is a screen or partition between them and others present.

The couple marrying or entering a civil partnership are exempt from wearing a face covering for the duration of the marriage ceremony or civil partnership registration. This is provided that the couple are able to maintain at least 2 metres from others present, or there is a screen or partition between them and others present. They must still wear a face covering in any public areas before going into the room where the ceremony is taking place, and once the ceremony is over.  

If one of the couple is being accompanied down the aisle, both they and the guest (or guests) accompanying them, do not require to wear a face covering at this point in the ceremony.

Q:  What about face coverings when eating, drinking, or dancing at a wedding from 9 August?
A:  Face coverings can already be removed for the purposes of eating or drinking, or when seated in a hospitality venue. From 9 August, guests will also be able to remove face coverings when dancing at a wedding indoors.

  • for more information on the rules for weddings and funerals see the staying safe guidance (weddings and funerals section).

 


Contact

Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

Post:
The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

First published: 16 Dec 2021 Last updated: 5 Jan 2022 -