Coronavirus (COVID-19): social care workforce payment – guidance for local authorities

Guidance on the payment process for the social care workforce £500 payment for local authorities who employ staff in adult social care services or children’s residential care, registered with the Care Inspectorate.

Social care £500 bonus payment appeal procedure   

Who we are

The Scottish Government is the devolved government for Scotland signed into act through the Scotland Act 1998. Its head office is located at St Andrews House, Regent Road, Edinburgh, EH1 3DG. 

The Scottish Ministers have agreed to make a one-off £500 pro rata payment for health and social care staff on the frontline throughout the coronavirus (COVID-19) pandemic in recognition of the extraordinary effort that health and social care staff have made during the pandemic. The scheme, will be funded from the Scottish Government's COVID-19 support package.

These payments are being administered by Health and Social Care employers on behalf of Scottish Government and in accordance with the eligibility criteria set by the Scottish Government.

Why we need your personal information and what we will do with it

This privacy notice is for those Individuals who work for a local authority as part of the social care workforce, are dissatisfied with their employer’s determination of the bonus payment, and would like to appeal to the Scottish Government. 

We need your personal information to allow us to assess your case, verify your identity where required, contact you by post, email or telephone and to maintain our records.

Legal basis for using your information

The legal basis being relied on under Article 6(1)(e) of the UK GDPR is ‘Processing is necessary for a task carried out in the public interest’, and the Scottish Ministers exercising their powers under s.1A of the National Health Service (Scotland) Act 1978. These powers enable the Scottish Ministers to do anything they consider likely to assist in discharging their duty to promote the improvement of the physical and mental health of the people of Scotland. This includes providing financial assistance to, or entering into arrangements or agreements with, any person.

Who we share your information with

Your personal information will not be shared with any third party and will be accessed by our staff who need to do so in order to provide the service described above. 

How long we keep your information for

We only keep your personal information for the minimum amount of time necessary. We are following a standard Scottish Government complaints process, which can be open for up to a year, in this case, from the date of the process launch (I June 2021). In to allow time for full consideration of any complaints, we may potentially hold individual’s data for up to a year and a half from that launch date.

Decision making

No automated decision-making processes are used in this appeal procedure. Therefore, a human decision maker will always be involved in considering appeals before any decision is reached.

International transfers

All information will be stored within data centres located in the UK.

Your rights under data protection law

You have a right of access to any personal data we hold about you by making a Subject Access Request (SAR).

In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records by emailing 

For more information on the rights you have over how your personal data is handled, please visit Your data matters | ICO


If you are dissatisfied with the way we handle your personal data, you can raise your concerns with our Data Protection Officer in the first instance. You can do this by e-mail to or write to : 

Data Protection Officer
Victoria Quay
Commercial Street

If you feel we have been unable, or unwilling to resolve your complaint, you have the right to lodge a complaint with the Regulator for data protection in the UK, the Information Commissioner's Office (ICO):

The Information Commissioner
Wycliffe House
Water Lane

Tel: 08456 30 60 60



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