Coronavirus (COVID-19): social care and community based testing guidance

Guidance on coronavirus testing for the social care sector.

This document is part of a collection

Test kit supply and delivery

Asymptomatic testing for the community

As this ceases, tests will no longer be available from pharmacies and test centres.

Queries about test supply and stocks

Call the helpline on 0800 008 6587 (Open daily from 9am to 5pm)

If you have excess stock you can call the helpline to pause delivery

Urgent requests for test kits

If you do need further LFD test kits for staff who are symptomatic then these can be requested from NSS by emailing the following address

If PCR/multiplex testing kits are recommended through local health protection for outbreaks of for symptomatic testing of residents, then these will be provided locally – PCR and multiplex tests are not available from NSS.

Please include:

  • Service Number (CS200XXXXXXX)
  •  Number of staff
  •  The nature of the urgent request (e.g. outbreak, stock depleted due to a specific reason)
  • If you are experiencing an outbreak, please add OUTBREAK in the email subject line, confirm you have been in touch with your local Health Protection, and the  current remaining number of Lateral Flow devices for staff daily testing

Review training materials

We strongly encourage all staff to review the training materials prior to using the kits.  

Back to top