Publication - Factsheet

Coronavirus (COVID-19): self-isolation factsheet

Published: 12 Nov 2020

Information on when and how to self-isolate if you or someone in your household have coronavirus symptoms.

12 Nov 2020
Coronavirus (COVID-19): self-isolation factsheet

Self-isolation information and support

There are translations of this guidance available for download below

Got coronavirus symptoms? You and your household need to self-isolate.

If you have a cough, high temperature or loss/change in taste or smell, you and your household need to stay at home and get a test straight away. You can do this at or by calling 0800 028 2816 if you can’t get online. You and your whole household should then stay at home until the test results come back.

Also, if you have been with someone who has tested positive or if you have been to a country on the quarantine list, you should self-isolate. That’s even if you don’t have symptoms of coronavirus.

How long should I self-isolate?

If you get coronavirus symptoms, stay in your home for 10 days. Others in your household need to stay at home for 14 days, in case they develop symptoms. That includes everyone who lives in your home. 

How do I self-isolate?

Self-isolation means staying at home all the time, with no other households coming inside.

  • Don’t pop to the shops or drop the children off at school, until you have a test result, even if you’re wearing a face covering
  • Don’t go to school or nursery
  • Don’t take the dog for a walk
  • Don’t let people come into your home to bring shopping, look after children or for any other gathering

Plan ahead

In case you need to self-isolate it’s a good idea to have a few things ready at home. These should include:

  • medicines you usually keep handy in your home
  • basic food supplies
  • contact details of someone you know to bring shopping (they should leave it outside your front door) and walk the dog

Support with money

If you need to self-isolate your employer should help you, and you may be able to get statutory sick pay.

If you are on a low income and are asked to self-isolate by Test & Protect you may be able to get a Self-Isolation Support Grant of £500.  Even if you have no access to public funds you may still be accepted. For more information call the National Helpline on 0800 111 4000.

Remember FACTS

  • Face Coverings
  • Avoid Crowds
  • Clean Hands
  • Two Metres
  • Self Isolate

Key support contacts

If you don't have anyone that can help you get food or medicine when self- isolating, call the National Assistance Helpline on 0800 111 4000 (Monday to Friday 9am to 5pm).

If you’re worried about your mental health, visit

If you’re worried about your child’s mental health, visit

If you’re being affected by domestic abuse, call 0800 027 123 or visit

You can also contact your local community group, who will be able to help you or suggest others who can help

Self-isolation factsheet: English

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Self-isolation factsheet: Arabic

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Self-isolation factsheet: Bengali

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Self-isolation factsheet: French

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Self-isolation factsheet: Latvian

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Self-isolation factsheet: Polish

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Self-isolation factsheet: Romanian

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Self-isolation factsheet: Russian

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Self-isolation factsheet: Somalian

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Self-isolation factsheet: Spanish

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Self-isolation factsheet: Urdu

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