Publication - Advice and guidance

Coronavirus (COVID-19): retail sector guidance

Guidance for the retail sector, including close contact services such as hairdressers, barbers and beauty salons, which covers procedures for staff and customer safety and an operations checklist.

Operational guide and checklist for retailers

This section of the guidance provides a usable guide for retailers to follow to ensure that they have made minimum provisions for the health and safety of their staff. 

We have provided a checklist for retailers as an annex to this guidance. This is aligned to the Scottish Government’s Returning to Work Safely guidance.

The checklist should be fully considered and implemented where possible by store managers, health and safety officers, small business owners and sole traders.

Guidance for retailers preparing food

Food Standard Scotland has produced guidance for consumers and food businesses that takes account of food industry guidelines produced to provide a safe working environment. 

Guidance for customers

Retailers following government guidance are working to ensure the safety of customers and colleagues. To ensure we keep transmission of coronavirus low and ensure that shops and stores are able to serve the public whilst also protecting their employees, customers also have a strong role to play. We have published customer guidance to explain how the customer experience in shops has changed and what needs to be done to ensure a safer shopping experience for everyone.

Last updated: 30 October 2020



First published: 9 Dec 2020 Last updated: 19 Jan 2021 -