Clear communications will be vital in managing the demand for HWRC services and in ensuring services are accessed correctly.
While each Local Authority will have their own preferences for communicating with their residents, the following advice may be useful:
- all media channels, including websites, social media, and notices in local newspapers, should contain up-to-date information on HWRCS, including which sites are open, opening hours, and materials accepted and details of booking systems if applicable.
- messaging should clearly describe how physical distancing will be managed at HWRCs.
- signage at HWRCs should be updated with information on how physical distancing is maintained on site. Previous signage may need to be covered or temporarily removed to ensure messages are clearly communicated.
- Local Authorities should ensure that communications across all channels are unambiguous and consistent.
Local Authorities will need to tailor local communications and messaging to meet their needs, particularly around the opening times, waste streams accepted and how residents should use individual sites. For consistency of communication, a non-exhaustive list of messages that may be used as a starting point for communicating with residents is:
- not all HWRCs have reopened. For further information on your area and tips on how to manage waste, visit managingourwaste.scot
- please only take your waste to a HWRC if it cannot be stored safely at home. For information and tips on how to manage waste visit managingourwaste.scot
- HWRCs are operating differently now. Expect to queue before entering due to limits on how many people can be on site at any one time. Please stay in your vehicle while queuing to help protect public health. For information and tips on how to manage waste, visit managingourwaste.scot
- HWRCs are operating differently now - including opening hours and the types and volumes of materials being accepted. The order in which you load your vehicle is likely be important to ensure your visit is as efficient as possible. Please check the rules for your nearest reopened HWRC. For information and tips on how to manage waste, visit managingourwaste.scot
- if you or someone in your household is showing symptoms of coronavirus - stay at home and do not visit an HWRC. This is crucial as we work to protect public health. For tips on how to manage your waste, visit managingourwaste.scot
- please check with your local authority if garden, bulky, or other waste collections are available before visiting your nearest reopened HWRC. If available, make use of these collections instead. For tips on how to manage waste, visit managingourwaste.scot.
- HWRCs are operating differently now and staff will not be able to assist you with carrying items. Please only visit your local HWRC where there is no other safe option for managing your waste and check the rules on attending beforehand. For information and tips on how to manage waste, visit managingourwaste.scot.
- if you are a small business, please check the rules of your local reopened HWRC as some are currently only accepting household waste. For further information, visit managingourwaste.scot.
- if you need to visit your nearest re-opened HWRC, you must always observe physical distancing. If you do not comply with this guidance, you will be asked to leave, and the site may have to close temporarily. You should only visit an HWRC within your local authority boundary, and you may be asked to provide proof of address before being allowed to enter the site.
The above messages will also be communicated through managingourwaste.scot as part of our national campaign to support householders in managing their waste.