Communication with all staff, volunteers, parents and users on reopening the service or activity should be carefully considered when implementing this guidance, to ensure that all those concerned understand the changes that are required and are confident about the revised arrangements across all users.
National information for parents is available from Parent Club.
Service or activity providers will need to communicate any new arrangements to users in advance of users returning, particularly where there are new routines and procedures that children, young people and parents will need to understand and follow.
Additional arrangements for sharing information between staff and families should be agreed to ensure that clear lines of communication are available where face-to-face communication is being reduced. For example, video messaging, phone calls or text messages, or email can be used. It is important that when providers change communication methods that they take account of the General Data Protection Regulation (GDPR), and update their existing privacy notices where necessary.
When face-to-face communication is preferred and suitable, the provider must ensure that physical distancing guidance is adhered to.
Use signage, tannoy announcements and any other relevant communication tools to remind staff and volunteers to maintain hygiene standards: e.g. hand washing and the etiquette for coughing, sneezing, etc.