Other sources of support
I still need further support
The national helpline is available to anyone who needs help to access essential support during the crisis and does not have family or existing community support in place.
You can access this by calling 0800 111 4000, or contact via textphone on 0800 111 4114.
Callers will be automatically connected to their local authority who will support them to access the service they need, such as:
- essential food and medication
- links to local social work services for vulnerable children or adults
- emotional support
- contact with local volunteer groups
This service is in addition to local support already available for people who have received letters advising them to shield. If you in the shielding category and are not yet receiving assistance, you can access support via this helpline.
A wide range of help and support is available, some of the key help available is outlined below:
Alcohol or drug use
Know the Score provides a live chat service or telephone 0333 230 9468 (Open 9am – 9pm weekdays and 10am – 4pm weekends)
Children and young people
Young Scot has loads of helpful hints and tips available
Domestic abuse and sexual violence
www.safer.scot or telephone 0800 027 1234. Scotland’s Domestic Abuse and Forced Marriage Helpline and Rape Crisis Scotland
Ethnic minority National Resilience Network or telephone 0141 255 2133
For general health information search NHS Inform or phone their helpline on 0800 22 44 88 (open Mon to Fri 8am – 10pm, Sat and Sun 9am – 5pm). For urgent health advice when your GP practice or dentist is closed telephone NHS 24 on 111 or textphone on 18001 111 (open 24 hours a day).
Shelter Scotland or 0808 800 4444
Age Scotland's advice or phone their helpline on 0800 12 44 222, Monday to Friday 9 am to 5 pm.
Rape Crisis Scotland – www.rapecrisisscotland.org.uk or telephone 0808 801 0302
Refugees and people seeking asylum
www.scottishrefugeecouncil.org.uk or telephone 0141 223 7979
Women involved in prostitution
Sexual Health Clinics are available in every NHS Board area
RNIB and guide dogs
Voluntary and community organisations