Publication - Advice and guidance

Coronavirus (COVID-19): guidance on support, information, food and other essentials

Guidance on the help and support available to protect the wellbeing of people affected by coronavirus (COVID-19).

Coronavirus (COVID-19): guidance on support, information, food and other essentials
Other sources of support

Other sources of support

I still need further support

The national helpline is available to anyone who needs help to access essential support during the crisis and does not have family or existing community support in place.

You can access this by calling 0800 111 4000, or contact via textphone on 0800 111 4114.

Callers will be automatically connected to their local authority who will support them to access the service they need, such as:

  • essential food and medication
  • links to local social work services for vulnerable children or adults
  • emotional support
  • contact with local volunteer groups

This service is in addition to local support already available for people who have received letters advising them to shield. If you in the shielding category and are not yet receiving assistance, you can access support via this helpline. 

Other sources

A wide range of help and support is available, some of the key help available is outlined below:

Alcohol or drug use

Know the Score provides a live chat service or telephone 0333 230 9468 (Open 9am – 9pm weekdays and 10am – 4pm weekends)


Scottish Autism or phone the helpline on 01259 222 022 and National Autistic Society

BSL signers

The First Minister’s briefings are being interpreted so that BSL users can access updates Scottish Government YouTube channel and BSL channel on Parliament TV

Children and young people

Young Scot has loads of helpful hints and tips available 


Alzheimers Scotland


Disability Information Scotland

Domestic abuse and sexual violence or telephone 0800 027 1234. Scotland’s Domestic Abuse and Forced Marriage Helpline and Rape Crisis Scotland

Ethnic minorities

Ethnic minority National Resilience Network or telephone 0141 255 2133

Gypsy/Traveller community

Friends, Families and Travellers or MECOPP Gypsy Travellers Carers Project

Health advice

For general health information search NHS Inform or phone their helpline on 0800 22 44 88 (open Mon to Fri 8am – 10pm, Sat and Sun 9am – 5pm). For urgent health advice when your GP practice or dentist is closed telephone NHS 24 on 111 or textphone on 18001 111 (open 24 hours a day).

Health conditions

Scottish government advice for people with health conditions

Hearing loss

Action on Hearing Loss

Housing advice

Shelter Scotland or 0808 800 4444

Learning disabilities

Scottish Commission for People with Learning Disabilities and Enable Scotland

Mental health

Clear Your Head, Breathing Space, Scottish Association for Mental Health (SAMH), Samaritans or phone 116 123 (24 hours a day 365 days a year).

Older people

Age Scotland's advice or phone their helpline on 0800 12 44 222, Monday to Friday 9 am to 5 pm. 


Parent Club, Parenting Across Scotland and One Parent Families Scotland have lots of helpful advice and resources. 

Pregnant women

Pregnancy and new born babies

Rape Crisis Scotland – or telephone 0808 801 0302

Refugees and people seeking asylum or telephone 0141 223 7979

Women involved in prostitution

The Click Project or telephone 0300 124 5564 and The Encompass Network

Sexual health

Sexual Health Clinics are available in every NHS Board area

Sight loss

RNIB and guide dogs

Unpaid carers

Scottish Government advice for unpaid carers

Voluntary and community organisations

SCVO’s COVID-19 Third Sector Information Hub