Publication - Advice and guidance
Coronavirus (COVID-19): guidance on support, information, food and other essentials
Guidance on the help and support available to protect the wellbeing of people affected by coronavirus (COVID-19).
Food delivery services
Information on delivery service options offered by the larger supermarkets. There may also be local businesses that offer delivery services in your area. These are not recommendations. If using a delivery service you should decide if the supplier is suitable for your needs and check to see if they deliver in your area.
Charges listed below are correct at the time of publishing but may vary.
Online deliveries
Most of the larger supermarkets now offer the option to shop and pay for your groceries online, and have your groceries delivered to you or a location of your choice.
Retailer |
Minimum spend for online deliveries |
Additional charges if don’t meet minimum spend |
More information |
|
Asda |
£40 |
£3 |
|
|
Co-op |
£15 |
- |
Co-op online deliveries available from 650 stores, but not yet a national service. Orders come from the local store. Maximum order £30 |
|
Iceland |
£25 |
£2 for orders under £35 |
|
|
M&S
|
|
|
|
|
Morrisons |
£40 |
Charges vary |
Morrisons online deliveries charges vary depending on your delivery address, the day and time of your chosen slot and the value of your order |
|
Sainsbury's |
£25 |
Orders under £40: £7 Orders over £40: £1 - £4.50 |
|
|
Scotmid |
- |
£3 - £3.50 |
Scotmid Snappy Shopper app deliveries in the central belt only |
|
Tesco |
£40 |
£4 |
|
|
Waitrose |
£40 |
No charge but must meet minimum spend |
Drivers are no longer able to bring groceries inside your house because of physical distancing rules. They will leave your groceries outside your door. If this will cause you difficulties, please contact the supermarket and let them know. Contact details for the major supermarkets are below.
Click and collect
Many supermarkets offer a click and collect service. You shop online and collect them from the store. See below for more details on the different click and collect services available.
Retailer |
Minimum spend for click and collect service |
Charges |
More information |
|
Asda |
£25 |
£3 if below minimum spend |
|
|
Co-op |
£15 |
No charge but must meet minimum spend |
|
|
Morrisons |
No minimum spend |
Charges vary |
|
|
Sainsbury's |
£40 |
£4 if below minimum spend |
|
|
Tesco |
£25 (to place an order) |
|
|
|
Waitrose |
£40 |
No charge but must meet minimum spend |
Deliveroo
Some supermarkets have introduced a service which will deliver a range of items to customers’ doors through Deliveroo.
Retailer |
Minimum spend for Deliveroo service |
Charges |
More information |
|
Aldi
|
Minimum order of £20. If you do not reach this, you will be charged up to £5. |
Delivery fee is £4.50 - £5.00 plus service fee |
|
|
Co-op |
Check online before ordering for information on minimum spend |
Check online for charges |
|
|
Morrisons |
Check online before ordering for information on minimum spend |
Check online for charges |
In-store home deliveries
This is for you if you like to shop in person but struggle to get your shopping home. These supermarkets will deliver your groceries to your door after you have bought them in the store.
Supermarket |
In-store home deliveries |
Extra information |
|
Iceland |
Spend £25 instore for a free delivery the same day to your home |
Ordering deliveries by phone
Two supermarkets, Morrisons and Sainsbury’s, offer the option to order groceries by phone.
To place an order with Morrisons, phone 0345 611 6111 and select option 5. Morrisons will deliver groceries from a menu of 47 essential items.
Details of how to place an order by phone with Sainsbury’s will be sent to you by email if you choose to register with them for priority access. Alternatively, you can contact the National Helpline which will provide you with details of Sainsbury’s priority line for customers. Call on 0800 111 4000 (Monday–Friday, office hours).
Supermarket contact details
Retailer |
Phone number |
Email address or online contact form |
|
Aldi |
0800 042 0800 |
Email: customer.service@aldi.co.uk |
|
Asda |
0800 952 0101 |
|
|
Co-op |
0330 041 7737 |
|
|
Iceland |
0800 328 0800 |
|
|
Lidl |
0800 977 7766 |
|
|
M&S |
0333 014 8000 |
|
|
Morrisons |
0345 611 6111 |
|
|
Sainsbury's |
0800 636 262 |
|
|
Scotmid |
0131 335 4400 |
|
|
Tesco |
0800 323 4040 |
|
|
Waitrose |
0800 188 884 |
Contact
Email: nonshielded_atrisk@gov.scot