Publication - Advice and guidance

Coronavirus (COVID-19): guidance on support, information, food and other essentials

Published: 23 May 2020
Last updated: 20 Nov 2020 - see all updates

Guidance on the help and support available to protect the wellbeing of people affected by coronavirus (COVID-19).

Contents
Coronavirus (COVID-19): guidance on support, information, food and other essentials
Food delivery services

Food delivery services

Information on delivery service options offered by the larger supermarkets. There may also be local businesses that offer delivery services in your area. These are not recommendations. If using a delivery service you should decide if the supplier is suitable for your needs and check to see if they deliver in your area.

Online deliveries

Most of the larger supermarkets now offer the option to shop and pay for your groceries online, and have your groceries delivered to you or a location of your choice.

Retailer

Minimum spend for online deliveries

Charges if don’t meet minimum

spend

More information

Asda

£40

£3

ASDA online deliveries

Co-op

£15

-

Co-op online deliveries available from 650 stores, but not yet a national service. Orders come from the local store. Maximum order £30

Iceland

£25

£2 for orders under £35

Iceland online deliveries

M&S

 

 

 

M&S online deliveries

Morrisons

£40

Charges vary

Morrisons online deliveries charges vary depending on your delivery address, the day and time of your chosen slot and the value of your order

Sainsbury's

£25

Orders under £40: £7
 

Orders over £40: £1 - £4.50

Sainsbury’s online deliveries

Scotmid

-

£3 - £3.50

Scotmid Snappy Shopper app deliveries in the central belt only

Tesco

£40

£4

Tesco online deliveries

Waitrose

£40

No charge but must meet minimum spend

Waitrose online deliveries

Drivers are no longer able to bring groceries inside your house because of physical distancing rules. They will leave your groceries outside your door. If this will cause you difficulties, please contact the supermarket and let them know. Contact details for the major supermarkets are below.

Click and collect

Many supermarkets offer a click and collect service. You shop online and collect them from the store. See below for more details on the different click and collect services available.

Retailer

Minimum spend for click and collect service

Charges

More information

Asda

£25

£3 if below minimum spend

ASDA click and collect

Co-op

£15

No charge but must meet minimum spend

Co-op click and collect

Morrisons

No minimum spend

Charges vary

Morrisons click and collect

Sainsbury's

£40

£4 if below minimum spend

Sainsbury's click and collect

Tesco

£25 (to place an order)

 

Tesco click and collect

Waitrose

£40

No charge but must meet minimum spend

Waitrose click and collect

Deliveroo

Some supermarkets have introduced a service which will deliver a range of items to customers’ doors through Deliveroo.

Retailer

Minimum spend for Deliveroo service

Charges

More information

Aldi

 

 

 

Minimum order of £20. If you do not reach this, you will be charged up to £5.

Delivery fee is £4.50 - £5.00 plus service fee 

Aldi Deliveroo service

Co-op

Check online before ordering for information on minimum spend

Check online for charges

Coop Deliveroo service

 

Morrisons

Check online before ordering for information on minimum spend

Check online for charges

Morrisons Deliveroo service

In-store home deliveries

This is for you if you like to shop in person but struggle to get your shopping home. These supermarkets will deliver your groceries to your door after you have bought them in the store.

Supermarket

In-store home deliveries

Extra information

Iceland

Spend £25 instore for a free delivery the same day to your home

In store delivery

Ordering deliveries by phone

Two supermarkets, Morrisons and Sainsbury’s, offer the option to order groceries by phone. 

To place an order with Morrisons, phone 0345 611 6111 and select option 5. Morrisons will deliver groceries from a menu of 47 essential items.  

Details of how to place an order by phone with Sainsbury’s will be sent to you by email if you choose to register with them for priority access. Alternatively, you can contact the National Helpline which will provide you with details of Sainsbury’s priority line for customers. Call on 0800 111 4000 (Monday–Friday, office hours).

Supermarket contact details

Retailer

Phone number

Email address or online contact form

Aldi

0800 042 0800

Email: customer.service@aldi.co.uk

Asda

0800 952 0101

Asda contact form

Co-op

0330 041 7737

Email: cooponlinedelivery@coop.co.uk

Iceland

0800 328 0800

Iceland contact form 

Lidl

0800 977 7766

 

M&S

0333 014 8000

Marks and Spencer's contact form 

Morrisons

0345 611 6111

Morrisons contact form

Sainsbury's

0800 636 262

Sainsbury's contact form

Scotmid

0131 335 4400

Scotmid contact form

Tesco

0800 323 4040

Tesco contact form

Waitrose

0800 188 884

Email: customerserviceteam@waitrose.co.uk


Contact

Email: nonshielded_atrisk@gov.scot

First published: 23 May 2020 Last updated: 20 Nov 2020 -