Coronavirus (COVID-19): guidance on support, information, food and other essentials

Overview

This is a guide to the help and support available to protect the wellbeing of people affected by coronavirus (COVID-19).

This includes those at increased medical risk from the virus and those who are asked to self-isolate under the government’s Test and Protect programme.

Many people will face challenges in accessing and affording food and other essentials during this crisis. Support available is summarised within this guide.

The guide will continue to be updated to reflect the support available.

Latest position on coronavirus

For the latest guidance on Coronavirus visit NHS Inform. 

Leaving home to purchase essentials

Individuals who must self-isolate due to suspected COVID-19 symptoms or household members having symptoms, must also not leave their homes. Read more: guidelines for people with possible coronavirus infection on NHS Inform.

For others, including most who were ‘shielding’ or those at increased clinical risk you can now follow the advice for the general population. This means to get food and other essential items. However we ask those at increased risk to take particular care, including washing their hands regularly and once they return home.

The national helpline

If nobody can help you get the food and essentials you need or if you cannot afford to buy them please phone the national helpline on 0800 111 4000, or contact via textphone on 0800 111 4114.

The helpline is open office hours Monday to Friday. This will connect you to your local authority who can help provide support or signpost on to other organisations to help you.