Operational guide and checklist
Information about changing the workplace environment to protect your workforce.
- workforce: safe site planning and communications
- workforce: enhanced hygiene
- Legionella testing
- workforce: physical distancing
- moving around buildings and workplaces
- shift patterns
- workplaces and workstations
- common areas
- dealing with emergencies
- workforce: travel to site
- workforce: Personal Protective Equipment (PPE)
- temperature checks
- COVID symptoms within the workplace
- safe home working
- outbreak management
- working with heritage collections, exhibitions and buildings
- changing the public environment to protect the public
- the public: safe site planning and communications
- making changes to the visitor experience
- the public: enhanced hygiene
- the public: physical distancing
- the public: travel and face coverings
- COVID symptoms within the visiting public
- guidance for organisations preparing food
- guidance for visitors
As a minimum we expect:
- enhanced health and safety measures to be in place before members of the workforce are asked to return to the workplace, including physical distancing guidance and hygiene measures, generally and at bottleneck situations
- safe travel to work arrangements to be considered as part of a risk assessment, with any relevant reasonable adjustments adopted
It is vital steps are taken to ensure a safe working environment and related workforce confidence. This is best done through early, regular and ongoing engagement between organisations and their workforce. As it will take time to complete the necessary risk assessment, identify the relevant mitigation measures and put those measures in place, the engagement must have started well before a planned restart date (or ramp-up where fulfilment of public purpose has continued at less than full capacity).
It is important everyone understands the measures taken to establish the safe environment for the workforce as this is likely to have a significant impact on workforce confidence. Being and feeling safe will play an integral role in supporting a recovery of working practices.
Enhanced hygiene measures are key workplace-specific measures to create a safe working environment. These include, for example:
- sanitiser and hand-washing facilities at touch points, including on entry and exit points
- additional sanitiser and handwash facilities at communal areas
- regular cleaning of work equipment, chairs and work stations including considering how often and where deep cleans may be required (especially where work stations are shared facilities)
- regular cleaning and sanitising of break out areas, including chairs and tables and other welfare facilities e.g. fridges, kettles, vending machines etc.
- composition of chairs in staff breakout areas should be reviewed to ensure they can be effectively cleaned.
- minimising the use of touchpoints throughout buildings, including exploring where possible how digital processes or systems may replace the need for face-to-face discussion
Hygiene – handwashing, sanitation facilities and toilets
To help everyone keep good hygiene through the working day:
- providing regular reminders and signage to uphold hygiene standards
- providing hand sanitiser at multiple points, in addition to washrooms
- setting clear use and cleaning guidance for toilets to ensure they are kept clean and physical distancing is achieved where possible
- enhancing cleaning for touch points in busy areas
- special care should be taken for cleaning of portable toilets
- providing more waste facilities and frequent rubbish collection
- providing either paper towels or electrical driers for drying hands
Cleaning and disinfecting the workplace before reopening
To ensure workplaces which were closed or partially operated are clean and ready to restart, including:
- an assessment for all sites, or parts of sites, that have been closed, before restarting work
- cleaning and disinfecting procedures and providing hand sanitiser, before restarting work, in line with any requirements for reopening after prolonged closure
- checking whether you need to service or adjust ventilation systems. Advice can be sought from your heating ventilation and air conditioning (HVAC) engineers or advisers. See HSE guidance on Air conditioning and ventilation during the coronavirus outbreak and the most recent CIBSE covid-19 ventilation guidance for more details
- opening windows and doors frequently to encourage ventilation, where possible. This does not apply to fire doors
There is an increased risk of Legionnaire’s Disease when buildings have been out of use, or not running at full capacity. This is because water systems may become stagnant when not in use, increasing the risk of legionella within water supplies. Many public and office buildings have been closed during the COVID-19 crisis, making legionella a legitimate concern as lockdown restrictions are eased.
The Health and Safety Executive have published advice on the risk of Legionella in buildings which are closed or running with reduced occupancy during the COVID-19 crisis. This can be found on the Royal Environmental Health Institute of Scotland (REHIS) website.
Building owners or operators should undertake a health and safety check of buildings, and deep cleaning prior to reopening where necessary, to mitigate risks. More information can be found on the HSE website.
Keeping the workplace clean and disinfecting
To keep the workplace clean and prevent transmission:
- frequent, for example at least twice a day, cleaning and sanitising (with appropriate products) work areas and equipment between uses. Ensure regular detergent cleaning schedules and procedures are in place using a product which is active against bacteria and viruses
- frequent cleaning and sanitising objects and surfaces that are touched regularly and making sure there are adequate disposal arrangements
- clearing workspaces and removing waste and belongings from the work area at the end of a shift or between use of desk/area
- wedging doors open, where appropriate, to reduce touchpoints. This does not apply to fire doors
- if you are cleaning and disinfecting after a known or suspected case of COVID-19 then refer to the guidance on cleaning in non-healthcare settings, this includes guidance on when PPE might be appropriate and how to dispose of waste.
To minimise the risk of transmission in changing rooms and showers:
- setting clear use and cleaning guidance for showers, lockers and changing rooms to ensure they are kept clean and clear of personal items and that physical distancing is achieved as much as possible.
- Restrict number of people within the changing areas at any time
- enhance cleaning and sanitising of facilities regularly throughout the day.
Handling goods, merchandise and other materials, and onsite vehicles
To reduce transmission from objects and vehicles at the workplace:
- cleaning and sanitising procedures for goods and merchandise entering the site
- cleaning and sanitising procedures for vehicles
- regular cleaning and sanitising of reusable delivery boxes
- introducing handwashing facilities/sanitiser for workers handling goods and merchandise
- restricting non-business deliveries
- ensuring physical distancing and hygiene measures are followed where possible when supplies etc. are delivered
- collecting items in bulk to reduce the frequency of collections
- removing waste in bulk if possible
- enhanced handling procedures of laundry to prevent contamination of surrounding surfaces (do not shake linen on removal, do not place used linen on the floor or any other surfaces)
Physical distancing remains one of the most effective methods to protect ourselves and others from getting COVID-19. However, it is only one tool in our toolkit to suppress COVID-19. Good hand and respiratory hygiene, the use of face coverings and enhanced ventilation in indoor spaces are also key for reducing the risk of infection. All of these things, together, form an extremely effective package of interventions in supressing COVID-19.
Physical distancing rules are set out in legislation at The Health Protection (Coronavirus) (Restrictions and Requirements) (Local Levels) (Scotland) Regulations 2020. These regulations legally require people responsible for businesses to ensure, as far as reasonably practicable, that:
- the required distance is applied to all parts of a workplace, including staff canteens, entrances and exits, break rooms, smoking areas, and similar settings
- the required distance is maintained between any persons either on or waiting to enter the premises
- they only admit people to the premises in sufficiently small numbers to make it possible to maintain that distance
The required distance is at least 2 metres. Only transport and hospitality (if allowed to operate based on the level of protection in force) have a reduced distance of at least 1 metre. This reduced distance is conditional on additional mitigations being implemented, as the risk of transmission at 1 metre is higher.
Failure to comply with this requirement is an offence, and may result in a Fixed Penalty Notice being issued.
Health Protection Scotland (HPS) published guidance for general (non-healthcare) settings. In carrying out their regular risk assessments, workplaces should consult it and consider the list of measures suggested there, which are designed to ensure that physical distancing is maintained.
Face coverings must be worn in any indoor communal area in a workplace where there are no measures in place to keep people separated by either a partition or distance of at least 2 metres.
Factors organisations will want to consider include:
- facility layout and signage with clear marking of two metre boundaries around the site and signage which reinforces expectations of members of the workforce at relevant points. (As English may not be the first language for everyone, organisations should consider how best to use visual material to reinforce messages.)
- limiting access to parts of the site required by an individual to do their job as this will limit the chances for interaction with others
- staggering entry and exit times to prevent bottlenecks arising as people arrive or leave
- staggering break times and adjusting canteen arrangements to reduce opportunities for larger numbers of staff to interact on a face-to-face basis
- splitting members of the workforce into specific teams to avoid cross-team contamination and provide a level of operational resilience in case someone in one team develops COVID-19 symptoms
- considering opportunities to introduce additional technology support and systems to assist in managing the safe working practices and in particular physical distancing
- wearing of face coverings is mandatory in communal workplace areas, such as corridors, canteens and social spaces unless you are exempt for health, disability or other reasons
Physical distancing should be maintained where possible whilst moving:
- discouraging non-essential trips within buildings and sites
- reducing job rotation, equipment rotation and location rotation
- implementing one-way systems on walkways
- reducing maximum occupancy for lifts, providing hand sanitiser for the operation of lifts and encouraging use of stairs
- making sure that people who are disabled are able to access lifts whilst maintaining physical distancing measures
- regulating use of high traffic areas including corridors, lifts, turnstiles and walkways to maintain physical distancing
Organisations may develop plans to change shift patterns to both protect members of the workforce and optimise capacity. This could include considering opportunities to reduce the need for travel at peak times and opportunities for flexible working patterns. For museums, galleries and heritage attractions this may involve the consideration of adapting their opening hours. This will require proper negotiation with trade union or workforce representatives if it involves a change in employee terms and conditions.
Workstations should be assigned to an individual where possible. If they need to be shared, they should be shared by the smallest possible number of people and workstations should be cleaned between each user.
If it is not possible to physically distance workstations, and those workstations are business critical, then extra attention needs to be paid to equipment, cleaning and hygiene to reduce risk:
- reviewing layouts to allow workers to work further apart
- using floor tape or paint to mark areas to aid physical distancing
- using screens to create a physical barrier between people
- using a consistent pairing system if people have to work in close proximity
The wearing of face coverings is mandatory in communal workplace areas, such as corridors, canteens and social spaces, unless you are exempt for health, disability or other reasons.
It is important to maintain physical distancing in common areas by:
- staggering break times to reduce pressure on break/eating areas
- using safe outside areas for breaks
- encouraging workers to bring their own food
- providing packaged meals to avoid opening staff canteens
- using workplace areas that have been freed up by home working
- reconfiguring seating and tables to maintain physical distancing spacing
- using protective screening for staff in public facing areas
- regulating use of locker rooms, changing areas and other facility areas to reduce concurrent usage
- encouraging storage of personal items and clothing in personal storage spaces, for example lockers, during working hours
- considering use of physical distance marking for areas such as toilets, showers, lockers and changing rooms and in any other areas where queues typically form
To reduce or eliminate transmission due to face-to-face meetings:
- using remote working tools to avoid in-person meetings
- only absolutely necessary participants should attend meetings and should maintain physical distancing throughout
- avoiding sharing pens or other objects
- providing hand sanitiser in meeting rooms
- holding meetings outdoors or in well ventilated rooms
- using floor signage to help people maintain physical distancing
Where the physical distancing guidelines cannot be followed in full in relation to a particular activity, businesses should consider whether that activity needs to continue. If so, they should take all the mitigating actions possible to reduce the risk of transmission. A risk assessment should be conducted and documented. Further mitigating actions include:
- increasing the frequency of hand washing and surface cleaning
- maximising the distance between people as much as possible
- using screens or barriers to separate people from each other
- reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others)
- if people must work face-to-face for a sustained period with more than a small group of fixed partners, then you will need to assess whether the activity can safely go ahead. No one is obliged to work in an unsafe work environment
- those who are deemed high risk, for example those who have been shielding, should not be asked to work in areas where mitigation measures identified in the risk assessment are compromised
Physical distancing applies to all parts of a business, not just the place where people spend most of their time, but also entrances and exits, break rooms, smoking areas, canteens and similar settings. These are often the most challenging areas to maintain physical distancing in and may require clear communication and supervision to ensure mitigation measures are followed.
Following the physical distancing guidance will mitigate against the risk of staff being identified as a ‘close contact’ of a colleague who tests positive for coronavirus, and would have to self-isolate at home.
Protocols for dealing with emergencies, evacuations and accidents will be impacted by the need to maintain physical distancing while individuals who would normally lead or coordinate site responses in such situations may be amongst those working from home. Emergency, evacuation and accident response processes therefore need to be considered and reviewed to ensure effective arrangements are still in place. Everyone onsite should be familiar with new processes.
Consideration should be given to how any new visitor circulation measures will affect exiting the building; how physical distancing can be maintained at assembly points; and sanitising facilities for re-entry.
Health Protection Scotland (HPS) have provided COVID-19 information and guidance for general (non-healthcare) settings which reiterates that people should not travel to work if they exhibit any COVID-19 symptoms. The HPS advice and any subsequent safe travelling advice should be factored into company decisions on planned returns to work.
Transport Scotland have produced Guidance to assist the public to travel safely during the coronavirus (COVID-19) pandemic. It is important that the latest version of the Guidance is read.
To avoid unnecessary work-related travel and keep people safe when they do need to travel between locations:
- minimise non-essential travel – consider remote options first
- minimise the number of people travelling together in any one vehicle, using fixed travel partners, increasing ventilation when possible and avoiding sitting face-to-face
- ensure drivers and passengers maintain good hygiene and wash their hands regularly
- cleaning shared vehicles between shifts or on handover
- where workers are required to stay away from home, centrally logging the stay and making sure any overnight accommodation meets physical distancing guidelines
Coming to work and leaving work
The following measures should be considered:
- staggering arrival and departure times to reduce crowding into and out of the workplace, taking account of impacts on those with protected characteristics and caring responsibilities for example noting the staggered school and nursery start and finishing times
- defining process alternatives for entry/exit points where appropriate, for example, deactivating pass readers or keypads at turnstiles in favour of showing a pass to security personnel at a distance
- reducing congestion, for example, by increasing entry/exit points
- providing handwashing facilities, or hand sanitiser where not possible, at entry and exit points
- using markings and introducing one-way flow at entrances/exits
- providing additional parking or facilities such as bike racks to help people walk, run, or cycle to work where possible
- limiting passengers in corporate vehicles
- providing more storage for workers’ clothes and bags
The HPS guidance for general (non-healthcare) settings also offers advice on the use and disposal of PPE, confirming workplaces should use PPE consistent with local policies and in line with measures justified by a risk assessment. Both the Scottish Government and the HSE recommend a risk-based approach focused on a hierarchy of control which seeks to eliminate risks, combat risks at source, adapt workplaces to individual needs, ensure adequate staff training around processes to manage the risk and then use PPE where required. Where PPE is deemed necessary, an adequate supply and quality must be maintained which is provided free of charge to workers and freelance workers and which must fit properly.
It is important to note the difference between face masks and face coverings. We have issued guidance on the personal use of face coverings.
Where HPS guidance refers to face masks this means surgical or other medical grade masks that are used in certain health and social care situations. Face coverings are made from cloth or other textiles that cover the mouth and nose, and through which you can breathe (e.g. a scarf).
People aged 5 years and over must wear a face covering on public transport, in public transport premises (e.g. train stations and airports), shops and in certain other indoor public places. There are some exemptions to this requirement; further information can be found on the Scottish Government website. If you wear one, it is important to use face coverings properly and wash your hands before putting them on and taking them off. The Scottish Government encourages use of re-usable, washable face coverings, rather than single use masks to minimise plastic waste.
The guidance relates to use of face coverings by members of the public in specific circumstances. The wearing of face coverings is mandatory in communal workplace areas, such as corridors, canteens and social spaces, unless you are exempt for health, disability or other reasons. Physical distancing, hand washing and respiratory hygiene, are the most important and effective measures we can all adopt to prevent the spread of coronavirus. The wearing of facial coverings must not be used as an alternative to any of these other precautions.
Consult the up to date advice on wearing face coverings as this may change with each review stage.
We do not recommend the use of temperature checking employees as a means of testing for COVID-19 due to the low efficacy rate of this method.
Further information about the reliability of temperature checking as a test for COVID-19 can be found on the MHRA website.
The interpretation and use of any guidance should be considered in line with normal protective security operations and practices. Organisations should consult with and involve their security departments in the interpretation and implementation of the guidance. In particular, security should be considered in any revised risk assessment.
We do not advise the removal or alteration of, or reduction in, existing protective security measures without providing clear recommendations (e.g. from the National Technical Authority/Police Counter Terrorism specialists) on how to maintain effective protective security.
This should extend to measures not primarily intended to provide a protective security benefit, but nonetheless doing so, for example removal of street furniture that could make moving or queueing pedestrians more vulnerable to vehicle-as-a-weapon attacks. Organisations should ensure security staff feel safe, e.g. having access to appropriate PPE and hand-washing facilities, and that they are able and confident to raise any concerns.
Further detailed guidance on security is available from Centre for the protection of National Infrastructure and the National Counter Terrorism Security Office.
The virus is expected to remain in the population for some time, even after lockdown restrictions have been eased and people begin to return to work. This will cause anxiety for people who will also want to understand how any outbreaks in the workplace will be handled. As part of risk assessments organisations should explore with trade union or workforce representatives how to respond should anyone develop symptoms while at work, including whether it is possible to identify any particular parts of the site the individual may have accessed or equipment used while symptomatic. As part of this consideration should be given how best to monitor health of all individuals in a workplace.
If an individual develops symptoms consistent with COVID-19, you should help them arrange to be tested by directing them to NHS Inform or having them call 0800 028 2816.
Members of the workforce have a responsibility to ensure they adhere to overall COVID-19 advice which says people with symptoms should remain at home and self-isolate. Organisations and members of their workforce should remain in regular communication throughout any period of self-isolation with organisations encouraged to work with trade union or workforce representatives to enable individuals to work from home while self-isolating if appropriate.
Caring for collections on behalf of the public in perpetuity, and making exhibitions for the benefit of the public is at the core of what museums and galleries do. As a result it is expected that museums, galleries and heritage attractions will:
- continue collections care and management, working within existing rigorous collections care standards
- consider exhibition and loan schedules and content, including:
- that exhibitions and interpretation may need to be adapted to prepare for visitors
- extra time may be needed to prepare exhibitions, especially when working with loans
- the availability of freelance technicians and other specialists may be reduced by venues simultaneously planning re-opening, and by the extended install and de-install times required for safe distancing
- some exhibitions may no longer be viable and alternatives may need to be developed
- delays may impact the repatriation or availability of loans for exhibitions
- delays may impact the livelihood of artists, designers and freelance technicians making work for a particular exhibition
- museums, galleries and heritage attractions should refer to up-to-date information on the Government Indemnity Scheme
In the case of historic buildings and structures, it is especially important that additional measures are appropriate for the site, for example:
- installation of screens, signage and distance markers must be done in a sensitive way so as to not cause damage
- cleaning and disinfecting processes and regimes must be given additional consideration. Some historic surfaces are vulnerable to damage through inappropriate cleaning, so consider alternative approaches that will achieve the same results
- leaving an appropriate period of time before the area is accessed
- using appropriate cleaning materials
- or temporary non-damaging covers that can be put over the sensitive surfaces, which can then be subject to standard cleaning regimes
If works affect a scheduled monument or a listed building, check whether the works require consent before beginning work.
When preparing for reopening collections, specialist advice may need to be sought to identify any impact which may have occurred during periods of restricted access. For further advice on how to address collection conservation issues that might have occurred during the Coronavirus (Covid-19) lockdown period see the Waking up Collections – A Post Lockdown Guide and Checklist published by the Institute of Conservation (Icon) and the Icon Care of Collections Group. Where collections cannot be opened for a prolonged time due consideration should be given to regular monitoring and physical checks.
See also fulfilling public purpose section.
As a minimum we expect:
- enhanced health and safety measures to be in place before the public are allowed to return to public areas, including clear and robust communications regarding physical distancing guidance, hygiene measures and PPE if appropriate, generally and at bottleneck situations
- local contexts for travel and parking to be considered as part of a risk assessment, with any relevant adjustments adopted
It may be useful to refer to relevant section of the NHS Inform website
In particular the following sections:
- Coronavirus (COVID-19): General advice
- Coronavirus (COVID-19): Check your symptoms
- Coronavirus (COVID-19): Physical distancing
- Coronavirus (COVID-19): Shielding
- Coronavirus (COVID-19): Test & Protect
- Coronavirus (COVID-19): Contact tracing
- Coronavirus (COVID-19): Testing
- Coronavirus (COVID-19): households with possible infection
- Coronavirus (COVID-19): Communications toolkit
It is vital steps are taken to ensure a safe environment for the public, and related public confidence. This is best done through early, regular and ongoing engagement between organisations, the workforce and the public. As it will take time to complete the necessary risk assessment, identify the relevant mitigation measures and put those measures in place, the engagement must be started well before a planned restart date (or ramp-up where fulfilment of public purpose has continued at less than full capacity).
It is important everyone understands the measures taken to establish the safe environment for the public as this is likely to have a significant impact on public confidence. Being and feeling safe will play an integral role in supporting a recovery in the sector’s fulfilment of public purpose.
To address risk, organisations should consider limiting visitor numbers to enable 2 metre distancing at all times, and ensuring a visitor flow in all buildings that minimises risk of contact. A visitor charter may be helpful, this would set out requirements for how everyone behaves on a site, including entering and leaving the site, clarifying responsibilities for all around maintaining good hygiene and physical distancing.
Museums, galleries and heritage attractions need to consider what changes should be made to the visitor experience and public facilities to protect the public and workforce while visitors are on site. This might include:
- specific invigilation to encourage safety measures
- timed ticketing and pre-booking for venue entry
- adapting, reducing or preventing use of interactives
- altering use of public spaces, i.e. outdoor spaces and learning spaces, including: rules for accessing them, activities permitted, and ensuring standards are met for social distancing and cleaning
- adaption of toilet provision including: clear and through cleaning guidelines, and measures to ensure social distancing
- alternatives for learning and engagement, including: smaller groups, pre-booking, outdoor activities, online learning and events, and cleaning of any audio guides between users
- Consult the up to date advice on wearing face coverings as this may change with each review stage. The wearing of face coverings is mandatory in indoor visitor attractions, unless you are exempt for health, disability or other reasons
Enhanced hygiene measures should be a key plank of measures to create a safe public environment, including for example:
- sanitiser and hand-washing facilities at key points, including on entry and exit points
- additional sanitiser and handwash facilities around communal areas
- regular cleaning of equipment including considering how often and where deep cleans may be required
- minimising the use of touchpoints throughout buildings, including exploring where possible how digital processes or systems may replace the need for face-to-face discussion
Physical distancing is the other key plank of measures to create a safe public environment.
Factors organisations will want to consider include:
- changes to visitor flow including one-way systems
- facility layout and signage with clear marking of two metre boundaries around the site and signage which reinforces expectations of the public at relevant points. (As English may not be the first language for everyone, organisations should consider how best to use visual material to reinforce messages.) One-way systems should be considered
- increased capacity for queueing, including: spaced queuing systems, use of foyers and assembly areas for queuing and circulation, employment of traffic light system, or ‘wait’/‘stop’ signs in busy areas
- pre-booking of visits, including members, and use of ticketed time-slots
- limiting access to parts of the site required by the public during visits, as this will limit the chances for interaction with others
- monitoring use of lifts and stairs
- staggering entry and exit times to prevent bottlenecks arising as people arrive or leave
- altering provision of café and other communal spaces for visitors
- considering opportunities to introduce additional technology support and systems to assist in managing the safe practice and in particular physical distancing
- where historic parks, gardens and archaeological sites are open to the public, it may be necessary to create new visitor routes and one-way systems. Ideally these should be temporary and fully reversible, such as creating new mown paths in grassland. Such routes should be placed carefully to avoid going over archaeological features or earthworks, or damaging garden planting or features. If temporary visitor seating is needed next to these new routes, then these should also be placed carefully in relation to archaeological features. New routes should be closely monitored and closed off and others created, if visitor erosion becomes a problem
Health Protection Scotland (HPS) have provided COVID-19 information and guidance for general (non-healthcare) settings which reiterates that people should not travel if they exhibit any COVID-19 symptoms.
Transport Scotland has produced guidance to assist the public to travel safely during the coronavirus (COVID-19) pandemic. It is important that the latest version of the guidance is read.
The wearing of face coverings is mandatory in indoor visitor attractions, unless you are exempt for health, disability or other reasons. Consult the up to date advice on wearing face coverings as this may change with each review stage.
The virus is expected to remain in the population for some time, even after lockdown restrictions have been eased and people begin to return to Museums, galleries and heritage attractions. This may cause anxiety for people who will also want to understand how any outbreaks in the public buildings will be handled. As part of risk assessments organisations should decide how to respond should anyone develop symptoms while at their site, including whether it is possible to identify any particular parts of the site the individual may have accessed or equipment used while symptomatic. As part of this consideration should be given how best to monitor health of all individuals on site, and to ensure that robust environmental cleaning measures are put in place.
The public has a responsibility to ensure they adhere to overall COVID-19 advice which says people with symptoms should remain at home and self-isolate.
Food Standards Scotland has published guidance to supplement generic guidance for consumers and food businesses. It translates Scottish Government guidance on ‘Coronavirus (COVID-19): business and physical distancing guidance’ and the advice published by Health Protection Scotland for Non-Healthcare settings for application in food settings. This guidance also takes account of guidelines produced by the food industry on practical ways to provide a safe working environment at this time. FSS has also produced Guidance for the businesses take-away sector which should be referred to.
Any organisations with queries or concerns regarding food safety practices in their premises should contact their local authority environmental health department for advice.
Whilst the majority of visitors will take due care and pay attention whilst visiting at this difficult time, there may be instances where guidance is not being followed. The Scottish Government wishes to re-enforce the message that visitors have a strong role to play in ensuring attractions are able to serve the public whilst also protecting their workforce. We have, therefore, published customer guidance.
Guidance on the safe use of public and customer toilet facilities is available.
We have developed a checklist to support organisations implement this guidance in response to initial feedback.
Last updated: 23 April 2021