Publication - Advice and guidance

Coronavirus (COVID-19): guidance for call centres and customer contact centre environments

Guidance for call centre or customer contact centre environments on safe operation during the coronavirus pandemic.

Coronavirus (COVID-19): guidance for call centres and customer contact centre environments
Review and future development

Review and future development

This guidance extends until further notice. It sets out both our current advice and guidance in helping to handle COVID-19, as well as helping to deliver the route-map towards returning to a more normal life within overarching public health considerations. 

Easing restrictions will not mean returning to how things were before the virus. Hand hygiene, good ventilation and other critical behaviours will be essential in each area to ensure public and workforce confidence.

This guidance will be updated and reviewed as required. Please ensure you use the latest version. 


Contact

Email: SaferWorkplaces.CovidGuidanceQueries@gov.scot

First published: 26 Nov 2020 Last updated: 20 Jul 2021 -