Door-to-door services, home deliveries and collections
Door-to-door marketing or similar activities such as charity collections should be avoided in level 4 areas where possible. However, if they cannot be carried out remotely using online or telephone marketing or sales, door-to-door callers should remain at least 2 metres from the doorway and wear a face covering at all times.
People undertaking such activities should not enter private homes, but if necessary can enter premises, such as a shared hallway in a block of flats, in order to reach individual homes. Unless it is necessary for personal safety reasons to be accompanied, no more than one person should enter these communal areas.
Residents may also wish to consider wearing a face covering when having a doorstep conversation.
Delivery drivers, postal workers, couriers and other similar workers or volunteers should adhere to physical distancing and hygiene requirements when picking up and delivering orders, post or other goods or services to and from residential properties. As an additional measure we recommend that, unless exemptions apply, face coverings are worn in communal, indoor residential areas such as blocks of flats and other multiple occupancy spaces where physical distancing can be difficult to maintain (for example, in stairwells), on entering and until exiting the building.
Residents should keep a safe distance from those providing such services and maintain good hygiene measures.
Deliveries should be contactless – where possible, delivery workers should knock on the door, leave the package on the doorstep and step back to a distance of two metres.