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Coronavirus (COVID-19): £500 payment for health and social care staff - guidance for former employees of social care providers who have ceased trading

Guidance for former employees from adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate.


Eligible individuals should complete and submit the online form for payment of the £500 pro rata payment for staff employed in registered adult social care or children’s residential care services, who were employed for a continuous 4 week period between 17 March 2020 and 30 November 2020; this is the qualifying period. 

Those who work full-time or part-time, are subject to a permanent or temporary contract, or are subject to a zero hours or flexible employment contract are eligible. 

Under this guidance it is only those services required by law to register with the Care Inspectorate which are eligible for the £500 payment to their staff.

Organisations based out with Scotland but which have staff in Scotland who provide adult social care or children’s residential care services registered with the Care Inspectorate to people in Scotland, and have an existing relationship with a Scottish Local Authority are eligible.  Staff, including head office / back office staff, working out with Scotland in these organisations would not be eligible.  

All individuals completing an application must provide supporting evidence as part of their application.

Definition of Staff

Staff employed in registered adult social care or children’s residential care who have been employed for a minimum of a continuous 4 week period between 17 March and 30 November 2020 will be eligible for the payment.  Those who were shielding; on sick leave; on maternity, paternity, adoption leave; or furloughed should be treated as though they have been employed for a continuous 4 week period and so are eligible. Those who have since left or retired who worked at least a 4 week continuous period are also eligible.

Those who are eligible are those employed to work:

  • by a third, voluntary, charitable or private sector social care provider in an adult care home registered with the Care Inspectorate (including ancillary, catering, office, cleaning and transportation staff).
  • by a third, voluntary, charitable or private sector social care provider in a housing support service registered with the Care Inspectorate (including ancillary, catering, office, cleaning and transportation staff).
  • by a third, voluntary, charitable or private sector social care provider in a care at home for adults or adult day care service registered with the Care Inspectorate (including ancillary, catering, office, cleaning and transportation staff).
  • by a third, voluntary, charitable or private sector social care provider in a registered residential child care setting registered with the Care Inspectorate (including ancillary, catering, office, cleaning, transportation and directly employed teaching staff).
  • as a registered social worker, social work assistant or paraprofessional, including those working with children and families and in criminal justice.
  • otherwise directly providing care or in a role that predominantly supports that care in 4.1.1 through to 4.1.5. For example those working in health and safety, finance, supervisory, managerial or other administration roles.

Individuals who are not eligible include:

  • employees who have been summarily dismissed (instant dismissal for gross misconduct)
  • employees on career breaks.
  • agency workers, self-employed, sub-contractors or unpaid carers are not eligible. 
  • employees who have since left their job or retired and who worked at least a 4-week continuous period during the qualifying period should have been paid by their employer during the £500 payment process for those who employ staff in adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate. These individuals will need to contact their employer for the £500 payment.
  • employees are ineligible for this payment if they were removed from the SSSC’s register following a Fitness to Practise investigation, either during or after the qualifying period of 17 March – 30 November 2020.

Full-time staff definition

The payment is capped at £500 and will not exceed this amount, in total.

For eligible employees the payment will be based on average hours over the qualifying period between 17 March and 30 November 2020.

For the sole purpose of this fund any staff who worked full-time hours,  defined as 30 hours per week or above, should receive the full £500.

Part-time staff definition

Employees should choose a suitable 4 week period within the qualifying period between 17 March and 30 November. Please record which weeks were used. Further information about the weeks worked may be required for audit purposes.

The calculation for part-time staff is based on a calculation of the pro rata determined by average hours worked as a percentage of a full time or 30 hour week, as above.

The portal will make this calculation.

It should exclude “weeks not worked” due to leave (annual, sickness, parental or otherwise) or because they were not in post at this time.

Leave and sickness

Eligible individuals include those who were:

  • shielding
  • on sick leave
  • on maternity, paternity or adoption leave
  • furloughed.

They should be treated as though they have been employed for a continuous 4 week period.

Leavers

If an employee has since left or retired but was employed in adult social care for a minimum of a continuous 4-week period between 17 March and 30 November 2020 then they are eligible under this pathway, only if their employer has ceased trading before or during the payment process for adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate.

If an employee would be eligible but has since died, we would invite a representative of the employee or the executor of the estate to apply in the same manner as outlined in the guidance. Payment can then be made to a personal representative or the executor.

The application form will ask the relative to provide details of any employer worked for during the eligibility dates as well as the hours worked during the period.

If an employee has since left or retired, if eligible, they can apply through the online portal. They will need to provide all of the information outlined in the ‘how to apply’ section of the guidance.

Under this guidance, it is only those employees in adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate - who have not been paid by the employer -which are eligible for the £500 payment. This is where the employer has ceased or was unable to make the application for the thank you payment during the payment process for adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate. 

Application route

A national portal for employees of adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate. 

The national portal will open on 24 September 2021. Employees who are eligible for the payment should make an online application by 10 October 2021 to access the payment.

Complete and submit the online form.

Only one form should be completed per employee.

Read the full guidance on completing the form.

A dedicated email has been set up to provide support with your application. If you have any queries please contact Scottish Government on socialcare500@gov.scot.

The form will be administered by Scotland Excel who will ask for all the information that is required as part of the payment process. However, because this is a new process we may request further evidence in the form of payslips and/or bank statements dating back to April 2021 in order to validate that the payment has not been received previously.

Once the form has been submitted and validated by Scotland Excel, a payment will be made to directly to the employee applicant by Independent Living Fund Scotland.

Payments made will be fully funded to such an amount that, once employer National Insurance contributions (NICs), Apprenticeship Levy costs and any other employer costs are deducted in the usual way, eligible applicants will receive £500 pro rata before tax and national insurance or other eligible deductions.

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