9. Access to supplies
9.1 Social care providers who are registered with the Care Inspectorate, who are dealing with confirmed or suspected cases of COVID-19, and have urgent issues with obtaining PPE (disposable gloves, disposable aprons, fluid repellent surgical face masks) should contact the NHS National Services for Scotland (NHS NSS) triage centre for social care supplies for COVID-19.
Please note that in the first instance, the triage centre is to be used only in cases where there is an urgent supply shortage after business as usual routes have been exhausted and a suspected or confirmed case of COVID-19 has been identified.
The following contact details will direct registered providers to the triage centre:
Phone: 0300 303 3020
When contacting the helpline, providers will be required to:
a. Answer a series of short screening questions.
b. Confirm they have fully explored business as usual procurement routes
c. Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
d. Provide their Care Inspectorate registration number
The helpline will be open (8am - 8pm) 7 days and is for all social care providers registered with the Care Inspectorate.
This helpline is not for NHS staff or for NHS providers who have an NHS business as usual supply route.
Where providers report issues with supplies of products other than PPE, this information will be recorded and fed into wider work on supplies.