Publication - Advice and guidance

Coronavirus (COVID-19): child contact services guidance

Published: 15 Jan 2021
Last updated: 15 Jan 2021 - see all updates

Guidance to help child contact centres safely re-open their premises and resume face-to-face services during the coronavirus pandemic.

Coronavirus (COVID-19): child contact services guidance
Evacuation/sharing premises

Evacuation/sharing premises

Evacuation procedures

If the layout of the child contact centre facilities is changed, and/or circulation routes or entry/exit points are altered, consideration should be given to evacuation procedures (e.g. in the event of a fire or other incident). 

Muster points should also be considered to ensure appropriate physical distancing arrangements are maintained between individuals as far as practically possible.

Evacuation arrangements must be included as part of the risk assessment for the centre. 

Evacuation arrangements should be communicated clearly to users and for families with arrangements for users with complex needs or disabilities should be reviewed in light of any changes.

Sharing premises

Providers may operate from premises that are not owned by them or are shared with other services. Providers should discuss with landlords or other service providers as necessary the plans and preparations being put in place. 

Where providers have their own entrance, exit and general facilities including toilets and kitchen facilities they should follow this guidance.

Where services share facilities, they should consider the following:

  • early discussion with the other service provider or the manager of the premises to agree use of premises
  • consider potential implications of other services’ operating model
  • maintaining physical distance with other users
  • how best to manage areas such as receptions, staircases, toilets, kitchen and break areas
  • arrangements for use of outdoor spaces
  • ensuring that clear arrangements are in place in relation to cleaning


Any suggestions for improvements to this guidance should be sent to: Family_Law_{Justice}

First published: 15 Jan 2021 Last updated: 15 Jan 2021 -