Publication - Research and analysis

Building Standards Verification Performance Framework: survey results

Published: 31 Jan 2020

Results from the National Customer Satisfaction Survey 2019 giving a summary of local authority performance of the National Performance Framework.

75 page PDF

966.1 kB

75 page PDF

966.1 kB

Contents
Building Standards Verification Performance Framework: survey results
Appendix 3: Survey Invitation Email

75 page PDF

966.1 kB

Appendix 3: Survey Invitation Email

Email subject: Building Standards in Scotland – Customer Feedback Questionnaire

Dear {Name}

We are writing to you as a customer of the local authority Building Standards service in Scotland.

This means that since 1st April 2018 you may have submitted a building warrant application, completion certificate, used the services of your own agent, or made other enquiries through your local authority Building Standards service. You may also have been an agent acting on behalf of an applicant.

The Scottish Government would like to obtain your views and feedback on the customer service you received. This will help identify which aspects are working well and any areas where improvements need to be made in the future.

We would be most grateful if you would spare 5 or 10 minutes to complete the online survey.

If you have been a customer of more than one local authority Building Standards, you will have the opportunity to provide feedback on the service provided by each.

PLEASE CLICK HERE TO START THE SURVEY
Your feedback is important to us, even if you are not able to answer all questions or have had limited contact with the local authority Building Standards service.
Further information, including our contact details, can be found via the survey link (above).
Many thanks for your time and contribution.
Kind regards,
Pye Tait Consulting (on behalf of the Scottish Government, Building Standards Division)

You may choose not to receive further e-mails about this research from Pye Tait Limited simply by clicking UNSUBSCRIBE. Pye Tait Limited registered address: Royal House, 110 Station Parade, Harrogate, North Yorkshire, HG1 1EP.


Contact

Email: simon.moore@gov.scot