HRH Duke of Edinburgh, 10 June 1921 to 9 April 2021 Read more

Nuisance Calls Commission


We convened this short-life group following the Nuisance Calls Summit in June 2016. The aim is to find practical solutions to the problem of unwanted calls and develop an action plan showing how to deliver long term differences and reduce the impact of this nuisance on people's lives.

Members represent key regulatory, industry and consumer groups stakeholders with interests in preventing nuisance calls. The group met three times on 30 November 2016, 18 January 2017 and 15 March 2017. On 11 September 2017 the Scotland's Response to Nuisance Calls Commission – Action Plan was published.

Measuring impact to make a difference

One of our commitments was to share the research we commissioned to analyse the impact of the actions we set out and to examine the outcomes of past interventions. Effectiveness of actions to reduce harm from nuisance calls in Scotland looks at the situation in the UK and in Scotland, future monitoring of effectiveness of actions and provides conclusions and recommendations.


Organisations represented on the panel

  • Keith Brown (Chair), Cabinet Secretary for Economy, Jobs and Fair Work
  • Scottish Government
  • Ofcom
  • Information Commissioner's Office
  • Trading Standards Scotland
  • The Society of Chief Officers of Trading Standards in Scotland (SCOTTS)
  • Citizen Advice Scotland
  • Which?
  • Ofcom Communications Consumer Panel
  • Department for Culture, Media & Sport
  • Telephone Preference Service
  • BT
  • Scottish Council for Development and Industry