Agency Operations Reference Group


The Agency Operations Reference Group brings together experts and practitioners with experience of delivering effective services to people across Scotland. Its purpose is to help inform decisions Scottish Ministers will take on the delivery operations of the Scottish social security agency.

The Group will help us to consider fresh ideas on how to deliver services with a person-centred approach, with the agency present where people already visit and embedded in communities so that it becomes a familiar and valued partner in the public sector.


  • Kate Burton, NHS Scotland
  • David Coyne, SDS
  • Miriam Craven, Scottish Government
  • Robert McGregor, COSLA
  • John Downie, SCVO
  • Anne Lavery, Citizens Advice Scotland
  • Cathy Macphail, DWP
  • Kirsty McKechnie, CPAG
  • Andrew Montgomery, MacMillan
  • Ian Pope, PCS Scotland
  • Bill Scott, Inclusion Scotland
  • Jamie Sinclair, Building Connections
  • Andrew Strong, The ALLIANCE
  • Harvey Tilley, ILF Scotland
  • Michael McMahon, Disability Agenda Scotland