Publication - Strategy/plan

Scotland's Digital Future - Delivery of Public Services

Published: 19 September 2012
ISBN: 9781782560869

Scotland's national digital public services strategy and action plan.

Supporting documents

Annex B Action Plan

Citizen Focus

Priority Objective	Action	Timeline
Identity Assurance and Authentication Develop a Scottish Public Sector Identity Strategy that takes account of existing approaches in Scotland, approaches being developed in the UK and private sector practice including approaches to e-Signatures.	Project Set Up Create an Identity Assurance and Authentication Project Board and PID Analysis and Investigation Establish cross sector requirements for identity assurance having regard to privacy and security (joint consideration with Data Sharing work, see below) Decision Making Consider existing processes, assets, systems and delivery mechanisms and align with planned requirements	September 2012
Single point of entry to services and redesign of services for digital delivery Deliver single point of entry to all digital public services at national and local level. Provide assisted access to digital services for those who require it.	Project Set Up Create project board for delivery of this web service Agree project plan and its development phases including proposals for putting in place development team Engagement Engage with public sector on objectives and standards for web service. Identify priority services/products for digital delivery Development Procure services required for development and operation of web service Align with Business Portal Work with local government sector and other partners to develop a range of solutions that fit the needs of different groups. Draw on pilots and experience of service providers to agree framework and standards for assisted access Implementation Deliver phase 1.0 of webservice: basic point of entry to public services; Scottish Government service content; and migration of SG information campaign websites. Release of betas leading to launch Subsequent development phases embracing services designed and redesigned against agreed principles and standards	September 2012 to October 2012 October 2012 and continuing October 2012 2012-13 2013 2014

Priority Objective

Action

Timeline

Identity Assurance and Authentication

Develop a Scottish Public Sector Identity Strategy that takes account of existing approaches in Scotland, approaches being developed in the UK and private sector practice including approaches to e-Signatures.

Project Set Up

Create an Identity Assurance and Authentication Project Board and PID

Analysis and Investigation

Establish cross sector requirements for identity assurance having regard to privacy and security (joint consideration with Data Sharing work, see below)

Decision Making

Consider existing processes, assets, systems and delivery mechanisms and align with planned requirements

September 2012

Single point of entry to services and redesign of services for digital delivery

Deliver single point of entry to all digital public services at national and local level.

Provide assisted access to digital services for those who require it.

Project Set Up

Create project board for delivery of this web service
Agree project plan and its development phases including proposals for putting in place development team

Engagement

Engage with public sector on objectives and standards for web service. Identify priority services/products for digital delivery

Development

Procure services required for development and operation of web service
Align with Business Portal
Work with local government sector and other partners to develop a range of solutions that fit the needs of different groups. Draw on pilots and experience of service providers to agree framework and standards for assisted access

Implementation

Deliver phase 1.0 of webservice: basic point of entry to public services; Scottish Government service content; and migration of SG information campaign websites. Release of betas leading to launch
Subsequent development phases embracing services designed and redesigned against agreed principles and standards

September 2012 to October 2012

October 2012 and continuing

October 2012

2012-13

2013

2014

Privacy and Openness

Priority Objective	Action	Timeline
Data Sharing	Project Set Up Define scope of workstream Engagement Consult on opportunities for and barriers to sharing of digital data in support of public service reform and digital services and pursue necessary actions. Linked to this review Data Sharing: Legal Guidance for the Public Sector (October 28, 2004) http://www.scotland.gov.uk/Publications/2004/10/20158/45768 Include geospatial data in above Implementation Pursue necessary actions	December 2012 March 2013
Cyber Security Strategy	Project Set Up Creation of Scottish Cyber Security Group Engagement Collaborate with stakeholders across all sectors. Work in partnership with the private sector and education sector to deliver agreed outcomes Development Development of a RABS (Resilience Advisory Board for Scotland) Cyber as the National Cyber Security Delivery Group Develop a Cyber Security Action Plan for Scotland covering business, Critical Infrastructure, eCrime, Information Assurance, Digital Inclusion and Enterprise. Introduce a Cyber Security Sectoral Collaborative Framework (Cyber Security SCF). Confirm sectoral delivery governance Consultation Consult on Cyber Security Action Plan and Cyber Security Sectoral Collaborative Framework Implementation Deliverables will be dependant on the outcome of the phases above	May 2012 July 2012 August 2012 November 2012
Open Data and Reuse of Public Data	Test open data approaches with various pilot exemplars Develop tellmescotland pilot Develop governance structure for managing open data programme Publish programme for availability of re-usable public data	August 2011 November 2012 Mid-2013
Data Linkage Framework Establish a collaborative Data Linkage Framework for Statistics and Research	Project Set Up Establish working group and terms of reference Investigation and Analysis Agree draft aims and principles Engagement Consult on draft aims and principles for the framework and test public acceptability Development Develop strategy and programme timeline Consultation Consult on detailed proposals for a Data Sharing and Linking Service Consult on detailed proposals for a Privacy Advisory Service and Committee	May 2011 January 2012 August 2012 Winter 2012 2013 2013

Priority Objective

Action

Timeline

Data Sharing

Project Set Up

Define scope of workstream

Engagement

Consult on opportunities for and barriers to sharing of digital data in support of public service reform and digital services and pursue necessary actions. Linked to this review Data Sharing: Legal Guidance for the Public Sector (October 28, 2004)

http://www.scotland.gov.uk/Publications/2004/10/20158/45768
Include geospatial data in above

Implementation

Pursue necessary actions

December 2012

March 2013

Cyber Security Strategy

Project Set Up

Creation of Scottish Cyber Security Group

Engagement

Collaborate with stakeholders across all sectors. Work in partnership with the private sector and education sector to deliver agreed outcomes

Development

Development of a RABS (Resilience Advisory Board for Scotland) Cyber as the National Cyber Security Delivery Group
Develop a Cyber Security Action Plan for Scotland covering business, Critical Infrastructure, eCrime, Information Assurance, Digital Inclusion and Enterprise. Introduce a Cyber Security Sectoral Collaborative Framework (Cyber Security SCF). Confirm sectoral delivery governance

Consultation

Consult on Cyber Security Action Plan and Cyber Security Sectoral Collaborative Framework

Implementation

Deliverables will be dependant on the outcome of the phases above

May 2012

July 2012

August 2012

November 2012

Open Data and Reuse of Public Data

Test open data approaches with various pilot exemplars
Develop tellmescotland pilot
Develop governance structure for managing open data programme
Publish programme for availability of re-usable public data

August 2011

November 2012

Mid-2013

Data Linkage Framework

Establish a collaborative Data Linkage Framework for Statistics and Research

Project Set Up

Establish working group and terms of reference

Investigation and Analysis

Agree draft aims and principles

Engagement

Consult on draft aims and principles for the framework and test public acceptability

Development

Develop strategy and programme timeline

Consultation

Consult on detailed proposals for a Data Sharing and Linking Service
Consult on detailed proposals for a Privacy Advisory Service and Committee

May 2011

January 2012

August 2012

Winter 2012

2013
2013

A Skilled and Empowered Workforce

Priority Objective	Action	Timeline
Workforce Identify the key skills and capabilities required within our ICT and wider public sector workforce to deliver on national and sectoral strategies and identify capabilities and gaps. ICT Workforce Work collaboratively to identify cross sector opportunities for sharing ICT workforce capacity and the training and development of ICT staff and seek to address any barriers to collaboration.	Project Set Up Put in place Project Initiation Document and Project resources Investigation and Analysis Undertake qualitative engagement to determine challenges and opportunities Review data on existing skills and headcount gathered from Measurements and Benefits workstream (see below) Investigate good practice and career path options Analyse options for skills transfer and future proofing on requirements including consideration of legal and HR issues Engagement Engage with workforce, Heads of Profession and CIOs, Chief Executives, Business leads and Industry on early findings of investigative and analysis stage to develop outline options Developing a Workforce Action Plan Outline the priorities and deliverables with input both national and sectoral In line with the measurements and benefits realisation plan outline the deliverables and the resourcing required to implement the action plan Submit to the national board for consideration Implementation Deliverables will be dependant on the outcome of Phase 3 and 4 above	September 2012 September 2012 to March 2013 March to April 2012 June 2013 August/ September 2013 onwards

Priority Objective

Action

Timeline

Workforce

Identify the key skills and capabilities required within our ICT and wider public sector workforce to deliver on national and sectoral strategies and identify capabilities and gaps.

ICT Workforce

Work collaboratively to identify cross sector opportunities for sharing ICT workforce capacity and the training and development of ICT staff and seek to address any barriers to collaboration.

Project Set Up

Put in place Project Initiation Document and Project resources

Investigation and Analysis

Undertake qualitative engagement to determine challenges and opportunities
Review data on existing skills and headcount gathered from Measurements and Benefits workstream (see below)
Investigate good practice and career path options
Analyse options for skills transfer and future proofing on requirements including consideration of legal and HR issues

Engagement

Engage with workforce, Heads of Profession and CIOs, Chief Executives, Business leads and Industry on early findings of investigative and analysis stage to develop outline options

Developing a Workforce Action Plan

Outline the priorities and deliverables with input both national and sectoral
In line with the measurements and benefits realisation plan outline the deliverables and the resourcing required to implement the action plan
Submit to the national board for consideration

Implementation

Deliverables will be dependant on the outcome of Phase 3 and 4 above

September 2012

September 2012 to March 2013

March to April 2012

June 2013

August/ September 2013 onwards

Collaboration and Value for Money

Priority Objective	Action	Timeline
High Level ICT Operating Framework	Project Set Up Establish a core group to support and take forward the project Each sector to identify suitable technical expertise and existing groups and forums that can contribute to the technical and design requirements Investigation and Analysis Explore options and agree a methodology to develop a High level ICT architecture that is based on the agreed strategic priorities of the PS ICT National Board and is simple, manageable and meaningful Commission and collate information on existing and future planned technical infrastructure including reusing existing data and information gathered where possible. Analyse information to identify common infrastructure which can be reused and support the principles and strategic priorities Options Appraisal Based on the findings and good practice across public and private sector set out options for operating framework going forward The options should consider costs and identify the skills and expertise available in public sector resource pool and the gaps in skills and expertise in the public sector Develop draft ICT Operating Framework Decision Making Submit draft ICT Operating Framework Public Sector to ICT National Board Refine and publish operating framework, taking account of feedback	May 2012 June 2012 October 2012 November 2012
Scottish Wide-Area Network Establish a Scottish Wide-Area Network ( SWAN).	Project Set Up Identify resources and establish a core group to support and take forward a Scottish Wide-Area Network with each sector; identify suitable technical expertise and existing groups and forums that can contribute to the technical and design requirements Investigation and Analysis The project team will commission and collate information on the existing and future planned Scottish Wide-Area Networks including reusing existing data and information gathered where possible. Options appraisal and recommendation for the preferred delivery of a Scottish Wide-Area Network Consider procurement options for the network and award of contract(s) Decision Making Recommendation on the way forward for the vanguard project Implementation Take forward initial procurement by and for a vanguard group of organisations, who will aggregate demand for shared infrastructure services and applications	July 2012 Ongoing September 2012 Ongoing
Work in partnership with sectoral centres of procurement expertise to: Maximise value from existing national procurement frameworks and explore opportunities for new national frameworks and contracts. Measure the savings achieved across the public sector through the use of procurement frameworks and contracts. Support the development of a joined-up approach to buying technology, where it supports public service delivery. Encourage sustainability, innovation and growth and make better use of public procurement to promote jobs and training opportunities. Make it easier for Scottish SMEs to access public sector contracts by improving and standardising procurement process, whilst encouraging public bodies to consider the economic impact of their procurement activities.	Project Set Up Identify opportunities to put in place additional, national frameworks and contracts to maximise public sector buying power Development of national ICT procurement portfolio plan Action Plan The development of an action plan with the aim of stimulating uptake of national ICT Frameworks, for example; IT Managed Services Framework Monitoring and Development Ongoing monitoring of ICT savings and contract uptake, with regular tracking against projected levels and remedial action being taken if necessary Engagement Ongoing engagement with options considered, at the Collaborative Leads Group Legislation Embrace and utilise the introduction of the Procurement Reform Bill to encourage sustainability, innovation and growth Launch Standard Pre-Qualification Questionnaire (s PQQ) and s PQQ database to be launched Engagement Development of a programme of visits to Scottish ICT SMEs Introduction and establishment of a Key Supplier Management initiative which will focus on the full supply chain, including sub-contractors The second ministerial ICT Industry Procurement 'round table' event to be undertaken	December 2012 December 2012 December 2012 Monthly frequency Every 3 Months Stage 1 of the parliamentary 'Bill' process due March 2013 Q1 2013 Monthly frequency Initial scoping/ introductory meetings held in August/ September 2012 November 2012
National approach to Data Management and storage Develop a national strategy to consolidate and reuse the world-class data centres available in the public and private sectors across Scotland.	Project Set Up Identify resources and establish a core group to support and take forward the project Investigation and Analysis Identify sources of evidence and establish the current position across the public sector. Engage with stakeholders to understand their requirements and approach to data management, where they are in the data centre lifecycle and their direction of travel Options Appraisal Based upon the McClelland recommendations and good practice across the public and private sectors, establish fully costed options for rationalising and consolidating the Scottish public sector data centre landscape Decision Making Prepare a paper for consideration by the Public Sector ICT National Board, outlining the recommended approach to deliver efficiency savings, effectiveness improvements and environmental benefits. Upon approval of the recommended approach a full business case will be developed in collaboration with public sector partners	October 2012 December 2012 February 2013 March 2013
Open Source Principles Building on the existing Scottish Open Source Strategy and wider good practice and lessons learned across Europe agree a set of open source principles for use by the Scottish public sector.	Project Set Up Identify resources and establish a core group to support and take forward the project Investigation and Analysis Undertake qualitative engagement to determine challenges, opportunities and intended outcomes Review existing principles and guidance, investigate strategic direction, good practice and lessons learned across wider European communities Consideration of any legal and procurement issues Engagement and Consultation Engage with sectoral boards, CIOs, Chief Executives, business leads and industry on findings of the analysis, and jointly draft principles Consult on draft aims and principles and test acceptability Develop timeline for implementation and subsequent reporting Decision Making and Implementation Prepare a paper for consideration by the Public Sector ICT National Board. Upon approval of the principles undertake a communications exercise to ensure all public sector are informed	October 2012
Measurements and Benefits Create an agreed Measurements and Benefits Framework by: Determining current measurements undertaken in Scottish public sector. Establishing a common set of quantitative measures that support overall framework for delivery. Developing qualitative measures to measure improvement in citizen experience and value for money.	Project Set Up Agree Project Initiation Document and put in place project resources and advisory group Investigation/Analysis Undertake an analysis of emerging strategic ambitions Undertake qualitative engagement to determine challenges and opportunities Identify existing management information and data across the sectors and other sources that might relate to strategic ambitions and McClelland recommendations, including information on existing ICT staff skills and headcount (in support of the workforce workstream) Revisit McClelland baseline and refresh with updated information Identify any additional sources of baseline information necessary to support potential quantitative and qualitative measures Develop a communications and engagement plan to test findings Engagement on Findings Deliver on the engagement plan consulting decision makers, professional groups, public sector staff and expert bodies amongst others Collate feedback and take account of emerging findings in the outline framework Agree with programme lead and board any further consultation before sign-off	June 2012 to Complete June to August 2012 August to September 2012
Measurements and Benefits Create an agreed Measurements and Benefits Framework by: Determining current measurements undertaken in Scottish public sector. Establishing a common set of quantitative measures that support overall framework for delivery. Developing qualitative measures to measure improvement in citizen experience and value for money.	Developing the framework Test potential measures using existing data (2010/11, or 2011/12 data as a pilot depending on availability) Draft measurements and benefits framework to determine: What will success look like? How will we deliver efficiencies? How will we measure success? How will we engage? Sign off of the framework Present the final framework to the National Board Present options to ensure buy-in and sign-off at sectoral level Undertake any final engagement agreed during phase 3 Complete close down and handover framework to the programme office Measuring Develop guidance and work plan with sectors to deliver on the national framework that supports measuring progress annually against national strategic ambitions set out in the Digital Public Services Strategy Review and Refresh Review and refresh against the emerging actions which will flow from each phase of the strategy implementation to ensure measures remain manageable and current	September to October 2012 November 2012 March 2013 Ongoing

Priority Objective

Action

Timeline

High Level ICT Operating Framework

Project Set Up

Establish a core group to support and take forward the project
Each sector to identify suitable technical expertise and existing groups and forums that can contribute to the technical and design requirements

Investigation and Analysis

Explore options and agree a methodology to develop a High level ICT architecture that is based on the agreed strategic priorities of the PS ICT National Board and is simple, manageable and meaningful
Commission and collate information on existing and future planned technical infrastructure including reusing existing data and information gathered where possible. Analyse information to identify common infrastructure which can be reused and support the principles and strategic priorities

Options Appraisal

Based on the findings and good practice across public and private sector set out options for operating framework going forward
The options should consider costs and identify the skills and expertise available in public sector resource pool and the gaps in skills and expertise in the public sector
Develop draft ICT Operating Framework

Decision Making

Submit draft ICT Operating Framework Public Sector to ICT National Board
Refine and publish operating framework, taking account of feedback

May 2012

June 2012

October 2012

November 2012

Scottish Wide-Area Network

Establish a Scottish Wide-Area Network ( SWAN).

Project Set Up

Identify resources and establish a core group to support and take forward a Scottish Wide-Area Network with each sector; identify suitable technical expertise and existing groups and forums that can contribute to the technical and design requirements

Investigation and Analysis

The project team will commission and collate information on the existing and future planned Scottish Wide-Area Networks including reusing existing data and information gathered where possible. Options appraisal and recommendation for the preferred delivery of a Scottish Wide-Area Network
Consider procurement options for the network and award of contract(s)

Decision Making

Recommendation on the way forward for the vanguard project

Implementation

Take forward initial procurement by and for a vanguard group of organisations, who will aggregate demand for shared infrastructure services and applications

July 2012

Ongoing

September 2012

Ongoing

Work in partnership with sectoral centres of procurement expertise to:

Maximise value from existing national procurement frameworks and explore opportunities for new national frameworks and contracts.

Measure the savings achieved across the public sector through the use of procurement frameworks and contracts.

Support the development of a joined-up approach to buying technology, where it supports public service delivery.

Encourage sustainability, innovation and growth and make better use of public procurement to promote jobs and training opportunities.

Make it easier for Scottish SMEs to access public sector contracts by improving and standardising procurement process, whilst encouraging public bodies to consider the economic impact of their procurement activities.

Project Set Up

Identify opportunities to put in place additional, national frameworks and contracts to maximise public sector buying power
Development of national ICT procurement portfolio plan

Action Plan

The development of an action plan with the aim of stimulating uptake of national ICT Frameworks, for example; IT Managed Services Framework

Monitoring and Development

Ongoing monitoring of ICT savings and contract uptake, with regular tracking against projected levels and remedial action being taken if necessary

Engagement

Ongoing engagement with options considered, at the Collaborative Leads Group

Legislation

Embrace and utilise the introduction of the Procurement Reform Bill to encourage sustainability, innovation and growth

Launch

Standard Pre-Qualification Questionnaire (s PQQ) and s PQQ database to be launched

Engagement

Development of a programme of visits to Scottish ICT SMEs
Introduction and establishment of a Key Supplier Management initiative which will focus on the full supply chain, including sub-contractors
The second ministerial ICT Industry Procurement 'round table' event to be undertaken

December 2012

Monthly
frequency

Every 3 Months

Stage 1 of the parliamentary 'Bill' process due March 2013

Q1 2013

Monthly frequency

Initial scoping/ introductory meetings held in August/ September 2012

November 2012

National approach to Data Management and storage

Develop a national strategy to consolidate and reuse the world-class data centres available in the public and private sectors across Scotland.

Project Set Up

Identify resources and establish a core group to support and take forward the project

Investigation and Analysis

Identify sources of evidence and establish the current position across the public sector. Engage with stakeholders to understand their requirements and approach to data management, where they are in the data centre lifecycle and their direction of travel

Options Appraisal

Based upon the McClelland recommendations and good practice across the public and private sectors, establish fully costed options for rationalising and consolidating the Scottish public sector data centre landscape

Decision Making

Prepare a paper for consideration by the Public Sector ICT National Board, outlining the recommended approach to deliver efficiency savings, effectiveness improvements and environmental benefits. Upon approval of the recommended approach a full business case will be developed in collaboration with public sector partners

October 2012

December 2012

February 2013

March 2013

Open Source Principles

Building on the existing Scottish Open Source Strategy and wider good practice and lessons learned across Europe agree a set of open source principles for use by the Scottish public sector.

Project Set Up

Identify resources and establish a core group to support and take forward the project

Investigation and Analysis

Undertake qualitative engagement to determine challenges, opportunities and intended outcomes
Review existing principles and guidance, investigate strategic direction, good practice and lessons learned across wider European communities
Consideration of any legal and procurement issues

Engagement and Consultation

Engage with sectoral boards, CIOs, Chief Executives, business leads and industry on findings of the analysis, and jointly draft principles
Consult on draft aims and principles and test acceptability
Develop timeline for implementation and subsequent reporting

Decision Making and Implementation

Prepare a paper for consideration by the Public Sector ICT National Board. Upon approval of the principles undertake a communications exercise to ensure all public sector are informed

October 2012

Measurements and Benefits

Create an agreed Measurements and Benefits Framework by:

Determining current measurements undertaken in Scottish public sector.

Establishing a common set of quantitative measures that support overall framework for delivery.

Developing qualitative measures to measure improvement in citizen experience and value for money.

Project Set Up

Agree Project Initiation Document and put in place project resources and advisory group

Investigation/Analysis

Undertake an analysis of emerging strategic ambitions
Undertake qualitative engagement to determine challenges and opportunities
Identify existing management information and data across the sectors and other sources that might relate to strategic ambitions and McClelland recommendations, including information on existing ICT staff skills and headcount (in support of the workforce workstream)
Revisit McClelland baseline and refresh with updated information
Identify any additional sources of baseline information necessary to support potential quantitative and qualitative measures
Develop a communications and engagement plan to test findings

Engagement on Findings

Deliver on the engagement plan consulting decision makers, professional groups, public sector staff and expert bodies amongst others
Collate feedback and take account of emerging findings in the outline framework

Agree with programme lead and board any further consultation before sign-off

June 2012 to Complete

June to August 2012

August to September 2012

Measurements and Benefits

Create an agreed Measurements and Benefits Framework by:

Determining current measurements undertaken in Scottish public sector.

Establishing a common set of quantitative measures that support overall framework for delivery.

Developing qualitative measures to measure improvement in citizen experience and value for money.

Developing the framework

Test potential measures using existing data (2010/11, or 2011/12 data as a pilot depending on availability)
Draft measurements and benefits framework to determine:
- What will success look like?
- How will we deliver efficiencies?
- How will we measure success?
- How will we engage?

Sign off of the framework

Present the final framework to the National Board
Present options to ensure buy-in and sign-off at sectoral level
Undertake any final engagement agreed during phase 3
Complete close down and handover framework to the programme office

Measuring

Develop guidance and work plan with sectors to deliver on the national framework that supports measuring progress annually against national strategic ambitions set out in the Digital Public Services Strategy

Review and Refresh

Review and refresh against the emerging actions which will flow from each phase of the strategy implementation to ensure measures remain manageable and current

September to October 2012

November 2012

March 2013

Ongoing

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Information

Annex B Action Plan

Contact

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