In March 2020, the Scottish Government carried out a survey with Experience Panel members on the process for someone else being able to contact Social Security Scotland on behalf of a client.
This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 247 Experience Panel members took part in this survey (a response rate of 11 per cent). The findings of this survey reflect the views of the respondents only. This report details the findings and key themes that emerged from this work.