Publication - Research and analysis

Social Security experience panels: others speaking to Social Security Scotland for clients - main report

Published: 17 Aug 2020

Outlines the Social Security experience panel's views expressed in a survey on the process for someone else being able to contact Social Security Scotland on behalf of a client.

23 page PDF

679.5 kB

23 page PDF

679.5 kB

Contents
Social Security experience panels: others speaking to Social Security Scotland for clients - main report
Introduction

23 page PDF

679.5 kB

Introduction

In March 2020, the Scottish Government carried out a survey with Experience Panel members on the process for someone else being able to contact Social Security Scotland on behalf of a client.

This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 247 Experience Panel members took part in this survey (a response rate of 11 per cent). The findings of this survey reflect the views of the respondents only. This report details the findings and key themes that emerged from this work.


Contact

Email: Socialsecurityexperience@gov.scot